Alex Rennick
Van Nuys,CA
Summary
Dynamic Help Desk Coordinator with a strong background in internet technologies and customer service. Experienced in managing incident response and ensuring timely resolutions. Focused on utilizing analytical skills to identify trends and enhance support operations, aiming to contribute to a high-performing team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Help Desk Coordinator II
Fidium Fiber
08.2019 - 12.2025
- Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Managed high levels of call flow and responded to technical support needs.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Desktop Support
Fidium Fiber
01.2015 - 08.2019
- Managed Local IT support across 2 business offices alone
- Provided basic end-user troubleshooting and desktop support.
- Managed IT assets and equipment deployment to end users
Education
Bachelor of Science - IT And Cyber Security
ITT Technical Institute
Houston, TXSkills
- Worked in Multiple ticketing systems
- Managed end user access in multiple applications
- End user management in Active Directory
- Virtual machine support for remote end users
- Managed workflow between desktop support and help desk
- Managed and troubleshoot company cell devices
- Customer solution driven
Certification
A+ Certified
Timeline
Help Desk Coordinator II
Fidium Fiber
08.2019 - 12.2025
Desktop Support
Fidium Fiber
01.2015 - 08.2019
Bachelor of Science - IT And Cyber Security
ITT Technical Institute