Alexandria Gold
Goose Creek,SC
Summary
Knowledgeable sales floor associate skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Overview
3
3
years of professional experience
Work History
Sales Floor Associate
Big Lots
06.2018 - 05.2020
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Customer Service
Dry Cleaning
07.2017 - 10.2017
- Resolved customer service issues with timely and professional resolutions.
- Supported team with customer service issues, voids and returns.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Developed and implemented strategies to deliver quality customer service.
Education
High School Diploma -
Falcon High School
Peyton, CO05.2017
Skills
- furniture sales techniques
- Product Assembly
- Workplace Safety
- Item location assistance
- Customer Engagement
- Stock replenishment
- POS System Operation
- Product Promotion
- Product Rotation
- Shelf Stocking
- Sales floor navigation
- Cleanliness and hygiene
- Team collaboration abilities
- Cleaning
- Cash Handling
- Goal-Oriented
Timeline
Sales Floor Associate
Big Lots
06.2018 - 05.2020
Customer Service
Dry Cleaning
07.2017 - 10.2017
High School Diploma -
Falcon High School