Alex Reyes
Hagerstown,Maryland
Summary
Reliable and outgoing with knack for building rapport and driving customer satisfaction. Possesses strong product knowledge and sales techniques, ensuring customers receive tailored recommendations and exceptional service. Committed to achieving sales targets and enhancing overall shopping experience.
Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share.
Overview
1
1
year of professional experience
Work History
Retail Sales Lead
Tmoblie
05.2024 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
- Implemented loss prevention strategies to minimize shrinkage and safeguard store profits.
- Ensured compliance with all company policies, legal regulations, and safety protocols by staying informed of updates and communicating changes to staff.
- Achieved success in leading teams during holiday seasons or special events that required additional staffing or extended hours of operation.
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales strategies.
- Assisted in hiring process, interviewing potential candidates and identifying top performers for the sales team.
- Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
- Promoted upselling opportunities by educating staff on current promotions and incentives designed to drive sales growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Cyber Security
Hagerstown Community College
Hagerstown, MD05-2026
Skills
- Store operations
- Task delegation
- Sales strategy development
- Sales target achievement
- Cash handling
- Sales team leadership
- Customer service
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Lead
Tmoblie
05.2024 - Current
Cyber Security
Hagerstown Community College
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