Alex Riancho

• Analyzed and data and synthesized competitive research of brands to present to team and clients
• Responsible for setting meetings both in person and over Zoom to ensure seamless and efficient collaboration
• Proficient notetaking and summarization of meetings and feedback to plan for next steps for team members

Promoted from Sales and Service Expert from 08/2018-12/2023

• Developed and managed team members to provide excellent customer service and meet quotas
• Responsible for sale of memberships and personal training to meet committed responsibilities
• Created strategies to fulfill assigned budgets through delegation as well as regular recaps with team
• Nurtured connections with established customers to identify new needs, match offerings and drive sales
• Provided top notch customer service to achieve desired NPS (Net Promoter Score) ratings.

• Assisted firm members on creating and updating PR content for clients to be released into the media
• Received mentorship in creating reports for clients to strategize for upcoming campaigns