ALEX RIPOL
SAN DIEGO,CA
Summary
Dynamic leader and strategic thinker, with a proven track record of driving revenue growth and operational efficiency at New Millennium Travel and Viajes Shanli. Excelled in fostering team collaboration and delivering exceptional customer service. Took both companies to the top in sales for all major airlines.
Overview
30
30
years of professional experience
Work History
INVESTOR
SELF EMPLOYED
03.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
OWNER AND CEO
NEW MILLENNIUM TRAVEL
10.2001 - 03.2007
- Managed day-to-day business operations.
- New Millennium Travel was a conglomerate of 5 of the top agencies in Mexico.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded business into new market.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
OWNER AND CEO
VIAJES SHANLI
03.1995 - 10.2001
- Managed day-to-day business operations.
- Viajes Shanli was a top 10 producer for all the major airlines in Mexico
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Bolstered employee engagement and reduced turnover by introducing progressive workplace policies and benefits.
- Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis.
Education
Bacelor of Economics - Economicsd
Instituto Tecnologico Autonomo De Mexio (ITAM)
Mexico City, MEXICO06-1995
High School Diploma -
HAMILTON SCHOOL
MEXICO CITY, MEXICO06-1990
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
INVESTOR
SELF EMPLOYED
03.2007 - Current
OWNER AND CEO
NEW MILLENNIUM TRAVEL
10.2001 - 03.2007
OWNER AND CEO
VIAJES SHANLI
03.1995 - 10.2001
Bacelor of Economics - Economicsd
Instituto Tecnologico Autonomo De Mexio (ITAM)
High School Diploma -
HAMILTON SCHOOL