Alex Robbins

• Provided private instruction to individuals and small groups.

• Managed a Center with annual sales of $1M
• Trained and helped promote three other Center Managers in the Boston Region (6 Centers)
• Burlington lead region in Merchandise sales and renewal lesson sales
• Maintained teaching quality in center through coach lesson reviews
• Ensured proper function of Foresight and Skytrak launch monitors for teaching and clubfitting
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Organizing and executing detailed lesson programs in duration from one week to several years.
• Lessons conducted using high speed video, motion sensor analysis and Foresight flight monitors to help students understand swing changes and produce quality practice.
• Outdoor lessons on range and on course
• Exceeded nearly all of GOLFTEC national benchmark performance metrics in sales, lessons taught, close rate, client renewals.

• Conducting consultations for patients needing dental implants,
• Educated patients about mechanics and sequence of events involved in various types of implant treatment, and
• Collected payments including health care financing and promissory notes.
• Patient educators also worked closely with the doctors to distill and convey the patients' motivation for treatment and any unique concerns before the two parties are introduced.
  
  $3M in collected payments
  Average case size $9000
  12 out of 15 months exceeded corporate sales targets
  30% of total sales derived from call backs
  Daily use of Salesforce.com for managing sales pipeline
  Facility in use of ICAT and Prexion CT scanning hardware and software applications

Responsible for golf lesson sales, providing golf instruction and overall store income. Store manager responsibilities include hiring and training new employees, staff scheduling and monitoring store performance metrics to establish a monthly sales performance goal. Exceeded nearly all of GolfTEC national benchmark performance metrics in sales, lessons taught, close rate, client renewals.

$450,000 individual sales for term of employment (franchise high)
70% close rate
66% renewal rate
20% higher total sale vs. franchise average

Responsible for selling golf lessons, giving golf instruction, developing golf programs, and coordinating golf tournaments to a Mandarin speaking clientele. Consulted with staff and golf club managers on customer service standards and practices. Conducted individual and group lessons and corporate golf clinics. Hired and trained expatriate teaching professionals.


Taught over 2000 1-hour lessons
Trained 130 new caddies at Nanjing Zhongshan International Golf Course
Developed and taught a weekly junior golf program for Active Kidz Shanghai
Created the 1st Annual Yirongyi Hongqiao Scramble Tournament
Coordinated joint UK/Chinese instructional kiosks at the 2005 HSBC Champions Tournament in Shanghai