Alex Robbins
6 Mary Paul Ln Merrimack,NH
Summary
Adaptable professional with a versatile background in instructional and event management. Known for exceptional communication skills and a commitment to enhancing customer experiences, ready to leverage expertise to train and retain a great staff and drive operational excellence.
Overview
29
29
years of professional experience
Work History
1st Assistant Professional
Red Tail Golf Club
Devens, Massachusetts
03.2025 - Current
- Supported event preparations by setting up venues and coordinating logistics for over 60 events.
- Trained and mentored indoor and outdoor service staff to ensure an excellent guest experience.
- Provided individual and group instruction to guests.
- Utilized Pace GPS to optimize the pace of play and efficient cart usage.
- Managed weekly leagues, tournament setup materials, and tournament scoring using GolfGenius.
- Collaborated with management on improving operational efficiency and workflows.
Teaching Professional
Quail Ridge Country Club
Acton, Massachusetts
03.2025 - 10.2025
- Developed lesson plans tailored to individual skill levels.
- Executed range, short game, and on course lessons for skill levels from beginner to 2 handicap.
Director of Instruction
GOLFTEC
Burlington, Massachusetts
09.2012 - 03.2024
- Managed a center with annual sales of $1 million.
- Trained and helped promote three other center managers in the Boston region (six centers).
- Burlington lead region in merchandise sales and renewal lesson sales.
- Maintained teaching quality in the center through coach lesson reviews.
- Ensured proper function of Foresight and SkyTrak launch monitors for teaching and club fitting.
- Developed training programs for golf instructors to enhance teaching effectiveness.
- Implemented curriculum improvements to align with industry best practices.
- Evaluated instructor performance using standardized assessment tools and feedback.
- Facilitated workshops to foster continuous professional development for staff.
- Collaborated with leadership to set strategic goals for instructional excellence.
Patient Education Consultant
ClearChoice
Daly City, California
08.2010 - 03.2012
- Conducted consultations for patients needing dental implants.
- Educated patients about the mechanics and sequence of events involved in various types of implant treatment.
- Worked closely with the doctors to distill and convey the patients' motivation for treatment, and any unique concerns before the two parties are introduced.
- $3M in collected payments, average case size $9,000.
- Twelve out of fifteen months exceeded corporate sales targets.
- 30% of total sales are derived from callbacks.
- Daily use of Salesforce.com for managing the sales pipeline.
- Facility in use of ICAT and Prexion CT scanning hardware and software applications.
Center Manager
GOLFTEC
San Carlos, California
09.2007 - 08.2010
- Responsible for golf lesson sales, providing golf instruction, and overall store income.
- Hired and trained new employees.
- Monitored store performance metrics to establish a monthly sales performance goal.
- Exceeded nearly all of GOLFTEC's national benchmark performance metrics in sales, lessons taught, close rate, and client renewals.
- $450,000 individual sales for the term of employment (franchise high).
- 70% close rate, 66% renewal rate, 20% higher total sale vs. franchise average.
Teaching Professional
Yirongyi Golf
Shanghai, China
11.2004 - 09.2007
- Conducted individual and group lessons, and corporate golf clinics for a Mandarin-speaking clientele.
- Hired and trained expatriate teaching professionals.
- Taught over 2,000 one-hour lessons.
- Trained 130 new caddies at Nanjing Zhongshan International Golf Course
- Developed and taught a weekly junior golf program for Active Kidz Shanghai
- Created the 1st Annual Yirongyi Hongqiao Scramble Tournament
- Coordinated joint UK/Chinese instructional kiosks at the 2005 HSBC Champions Tournament in Shanghai
Shop Manager / Outside Services
Point Sebago Golf Club
Casco, ME
07.1996 - 10.2004
- Managed daily operations of pro shop and retail area.
- Supervised staff to ensure excellent customer service.
- Organized inventory and maintained stock levels efficiently.
Education
Bachelor of Arts - Education
University of Southern Maine
Portland, Maine, MEBachelor of Arts - History
Furman University
Greenville, SCSkills
- Event coordination and logistics management
- Inventory management
- Golf instruction and customer service
- Sales and negotiation
Languages
Chinese (Mandarin)
Limited
Timeline
1st Assistant Professional
Red Tail Golf Club
03.2025 - Current
Teaching Professional
Quail Ridge Country Club
03.2025 - 10.2025
Director of Instruction
GOLFTEC
09.2012 - 03.2024
Patient Education Consultant
ClearChoice
08.2010 - 03.2012
Center Manager
GOLFTEC
09.2007 - 08.2010
Teaching Professional
Yirongyi Golf
11.2004 - 09.2007
Shop Manager / Outside Services
Point Sebago Golf Club
07.1996 - 10.2004
Bachelor of Arts - Education
University of Southern Maine
Bachelor of Arts - History
Furman University