Bachelor's - Computer Information Systems - Cybersecurity
University of Louisville
Louisville, KY12-2025
Alex Rodriguez
New Albany,IN
Summary
Cybersecurity professional with proven track record of safeguarding critical information systems and reducing potential threats. Known for collaborative problem-solving and delivering results in dynamic settings. Reliable and adaptable, with specialized skills in customer service, technical support, and security operations.
Education
Skills
- Technical Support
- Security Operations
- Network Security
- Digital Forensics
- Scripting languages
Work History
Technical Support Associate
Global Payments
11.2022 - Current
- Provided on-site and remote support for over 700 end users across multiple domains.
- Delivered security briefings to raise awareness of emerging threats.
- Managed assets in accordance with baseline secure configurations, minimizing attack surface on edge devices.
- Assisted with vulnerability remediation efforts as directed.
- Managed permissions in Active Directory.
Cybersecurity Intern
Global Payments
05.2025 - 08.2025
- Assisted with the implementation of data loss prevention strategies by developing response workflows to minimize the impact of potential incidents.
- Monitored threat intelligence feeds to stay abreast of emerging risks that could potentially impact the organization's security posture.
- Analyze and investigate activity on company devices that could represent a security threat.
Order Fulfillment Technician
Global Payments
10.2020 - 11.2022
- Configured payment terminals and tested functionality to ensure accurate billing.
- Monitored inventory and coordinated with teams to meet demands of over 1,000 orders weekly.
- Maintained familiarity with rapidly changing payment technology.
Overview
5
5
years of professional experience
Certification
CompTIA Security+
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