BSBA in Progress - Computer Information Systems
University of Louisville
Louisville, KY05.2025
Alex Rodriguez
New Albany,IN
Summary
Technical support associate at Heartland Payment Systems, familiar with providing end user support with a combination of effective communication and troubleshooting skills to resolve complex problems. Current Computer Information Systems student at the University of Louisville, and aspiring security professional. Explosive eagerness for learning and seeking to join a team equally passionate about quality of service.
Education
Skills
- Desktop support
- VMware
- Hardware and Software Configuration
- Windows 10
- Mac OS
- Customer Service
Timeline
Technical Support Associate
Heartland Payment Systems
11.2022 - Current
Order Fulfillment Technician
Heartland Payment Systems
10.2020 - 11.2022
Customer Service Manager
Sam's Club
08.2016 - 08.2018
BSBA in Progress - Computer Information Systems
University of Louisville
Work History
Technical Support Associate
Heartland Payment Systems
11.2022 - Current
- Manages end-user accounts and permissions, in accordance with security best practices and PCI policies.
- Maintains end user connectivity to VDI environment using VMware monitoring tools
- Images computers and troubleshoots hardware including printers and laptops
- Communicates technical information with technical and nontechnical personnel
Order Fulfillment Technician
Heartland Payment Systems
10.2020 - 11.2022
- Configured payment terminals and tested functionality to ensure accurate billing.
- Worked quickly and efficiently to troubleshoot and/or escalate hardware/ software issues.
- Monitored inventory and coordinated with teams to fill diverse chain of thousands of orders weekly.
- Maintained familiarity with rapidly changing payment technology
Customer Service Manager
Sam's Club
08.2016 - 08.2018
- Took ownership of customer issues and followed problems through to resolution.
- Mentored junior team members and managed employee relationships
Overview
7
7
years of professional experience
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