Alex Rodriguez Rosario
Roanoke,TX
Summary
Results-driven Maintenance Technician and Assistant Manager with over a decade of experience in industrial maintenance, fire alarm system installation, and sales supervision. Proven expertise in troubleshooting, preventive maintenance, team leadership, and technician training. Thrives in fast-paced environments, consistently ensuring operational efficiency and workplace safety. Known for strong problem-solving skills, adaptability, and collaboration with diverse teams. Fluent in English and Spanish.
Overview
15
15
years of professional experience
Work History
MHE 3 Amazon Building FTW6
01.2017 - Current
- Promote a safe working environment by following all safety procedures
- Maintain and troubleshoot all conveyor systems in the building
- Lead and audit preventative maintenance procedures
- Install, maintain, and troubleshoot relay logic, ladder diagrams, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc
- Create and close out work orders with data including labor hours, equipment maintenance and parts used
- Maintain a positive working relationships across all of the Operations facility
- Develop training plans for service technicians
- Develop work plans for emergency repair of critical assets
- Move up to 49lbs as well as stand and walk during shifts lasting up to 12 hours, with or without reasonable accommodation
- Experience as a TAC Trainer providing expertise to a new technicians in different areas such as: Mechanical and Electrical Conveyor, Fanuc Robot, Intralox Sorters, Spirals (Ambaflex), Intellisort Sorters
- Provide support to other Buildings in all their needs and working directly with the management team to ensure their techs are trained and equipped with the necessary skills to perform their duties
- Experience in the followings:
- Experience in Dematic Equipment
- Experience in Intelligrated Equipment
- Experience in HiTrol Equipment
- VRC (Vertical Reciprocating Conveyor)
- SL2 Dematic Sorter Troubleshooting and operation
- Crossbelt Sorters
- Intralox Equipment
- Organized Work with the team
- Maintain communication with operations crew
- Trained in PdM using UE equipment and building routes
Assistant Manager
CYM
01.2014 - 01.2017
- Assist customer with all their needs
- Resolve customer complaint via phone, email, mail or social media
- Greet customers warmly and ascertain any problem or reason for calling
- Place orders, answer questions about products and brand names
- Manage customer accounts and assist with placement, orders, refunds or exchanges
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions and sell products and services
- Utilize computer technology to handle high call volumes
- Compile reports on overall customer satisfaction
- Track orders and help solve any situation that may arise
- Locating available parts when clients stores are out of stock
- Handling parts payment collection and making sure all parts are billed correctly through the service department
- Monitor vendors performance
- Assist as required
Maintenance Tech1
VanderLande Co.
01.2012 - 01.2014
- Exercise safe working practice at all times
- Prepare and execute service calls, Emergency Maintenance and Corrective Maintenance
- Advise and execute optimization of (sub) systems, consulting the supervisor
- Analyze system performance (and the operator influence)
- Monitor Control Room
- Perform Preventive Maintenance and follow-up CM work orders
- Un jam conveyors
- Perform inventory counts
Technician, Fire Alarm Systems and Equipment Testing
General Sound Co.
01.2010 - 01.2012
- Analyze blue prints, schematics, and drawings of fire alarm and/or other related electrical systems for the purpose of determining the efficient installation of new or upgraded systems
- Diagnose causes of electrical problems or failures in assigned systems for the purpose of identifying equipment and/or systems repair
- Inform personnel regarding procedures and/or status of work orders for the purpose of providing information for making decisions, taking appropriate action and/or complying with health and building regulations
- Inspect electrical / fire alarm / security systems and their components for the purpose of evaluating condition, identifying necessary repairs and recommending preventive maintenance
- Install electrical system components as assigned
- Maintain assigned vehicle, tools and test equipment for the purpose of ensuring availability of equipment in the workplace
- Monitor the electrical / fire alarm / security system work of outside contractors (e.g
- New school sites, electrical system upgrades/expansions, major remodels, etc.)
- Participate in meetings, workshops, training, and seminars, as assigned
- Respond to emergency situations during and after hours for the purpose of resolving immediate safety concerns
Supervisor, Automotive Parts and Accessories
Auto Zone
01.2010 - 12.2010
- Front line counter support in direct communications with retail customers and wholesale customer
- Back counter support to the company’s shop technician’s
- Managed direct customer service complaints and resolving customer issues
- Directly responsible for the wholesale sales increase
- Responsible for cashier transactions and daily cash accounting at closing
- Mature, detail oriented experienced professional, with exceptional training in customer service, Cummins, Caterpillar, Ford and Toyota electronic parts and inventory management systems
- Consistently met or exceeded past sales objectives and won monthly incentive bonus goals
- Extensive training and skilled in Microsoft Office products including Word and Excel as well as billing systems like ADP, KarKat, Microcat, CPD and UCS
Education
Music/Education
Inter-American University of PR
01.2009
Associate Degree - Electronic Technology
National University College
Arecibo, PR01.2003
Skills
Industrial Maintenance & Troubleshooting – Conveyor systems, sorters, PLCs, motor control circuits
✅ Technical Training & Leadership – Coaching, developing training programs, mentoring technicians
✅ Fire Alarm & Electrical Systems – Installation, diagnostics, compliance with NFPA regulations
✅ Customer Service & Sales – Retail & wholesale customer support, order management, inventory control
✅ Predictive & Preventive Maintenance (PdM & PM) – Reducing downtime, optimizing performance
✅ Software & Tools Proficiency – Microsoft Office, ADP, KarKat, Microcat, CPD, UCS, UE PdM equipment
✅ Bilingual – Fluent in English & Spanish
Professional Overview
- Experienced assistant manager salesperson.
- Experienced fire alarm and paging system installer in various school districts in Texas.
- Able to communicate in a clear and concise manner with people of diverse backgrounds and levels of authority.
- Experience coordinating installation projects.
- A committed hard worker that completes assignments and works well with others to achieve corporate goals.
- Bilingual English/Spanish; integrity, initiative, exceptional interpersonal skills; team player.
Timeline
MHE 3 Amazon Building FTW6
01.2017 - Current
Assistant Manager
CYM
01.2014 - 01.2017
Maintenance Tech1
VanderLande Co.
01.2012 - 01.2014
Technician, Fire Alarm Systems and Equipment Testing
General Sound Co.
01.2010 - 01.2012
Supervisor, Automotive Parts and Accessories
Auto Zone
01.2010 - 12.2010
Music/Education
Inter-American University of PR
Associate Degree - Electronic Technology
National University College
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