Alex Roiko
Seattle,WA
Summary
I have experience in customer service with strong interpersonal skills and a proactive approach to problem solving. I am able to work in a team, adapt and maintain high standards of organization and cleanliness. I am fluent in Ukrainian, Russian, Belarusian and Polish, with the ability to assist non-English speaking clients.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Voyage Hotel Lutsk
06.2022 - 02.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Increased customer satisfaction scores by maintaining a clean and welcoming dining area.
- Streamlined team coordination during peak hours, reducing wait times by 15%.
Barista
Voyage Hotel Lutsk
02.2023 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased customer satisfaction scores by maintaining a clean and welcoming dining area.
- Streamlined team coordination during peak hours, reducing wait times by 15%.
Education
High School Diploma -
Garfield High School
Seattle, WA05.2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
Languages
English
Limited Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Belarus
Native or Bilingual
Polish
Professional Working
Timeline
Barista
Voyage Hotel Lutsk
02.2023 - 02.2024
Restaurant Waiter
Voyage Hotel Lutsk
06.2022 - 02.2023
High School Diploma -
Garfield High School