Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alex Romero

Hightstown,NJ

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Associate

CVS Pharmacy
East Windsor, NJ
08.2024 - Current
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Answered store and merchandise questions and led customers to wanted items.
  • Solicited sales from customers by identifying product needs and locating merchandise.
  • Organized promotional displays throughout the store in accordance with corporate guidelines.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Recommended, selected and located merchandise based on customer desires.
  • Demonstrated excellent customer service skills at all times.
  • Verified accuracy of promotional signs within store environment.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Performed daily opening and closing procedures for store operation.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Provided cash register operations and handled customer payments.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Maintained attractive merchandise displays to maximize purchases.
  • Conducted price checks and updated pricing information as needed.
  • Answered telephone to give callers store information and look up order details.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered incoming calls regarding product inquiries or orders.
  • Resolved customer complaints promptly with professionalism and courtesy.
  • Assisted customers with product selection, pricing and availability.
  • Improved customer service feedback scores through outstanding service.
  • Addressed customer questions and concerns regarding products and services.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Unarmed Security Guard

Hikma Pharmaceuticals
Dayton, NJ
04.2024 - Current
  • Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.
  • Responded to alarms and investigated disturbances promptly and effectively.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Conducted safety audits to identify hazards and propose corrective actions.
  • Offered customer service assistance to visitors, providing directions and information.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
  • Conducted regular patrols of property to detect and deter unauthorized access.
  • Maintained accurate records of daily occurrences including shift logs and incident reports.
  • Communicated with supervisors regarding unusual activity or issues observed among inmates.
  • Prepared detailed incident reports following any security breaches or safety concerns.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Performed foot patrols around the property to ensure safety and security of personnel and visitors.
  • Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Responded promptly to inquiries from staff members regarding security issues or concerns.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Managed access control systems, verifying identification and signing in visitors.
  • Maintained high levels of alertness throughout shifts.
  • Trained new security personnel on standard operating procedures and emergency protocols.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Utilized two-way radios and other communication devices for effective team coordination.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Identified needs of customers promptly and efficiently.

Seller

7C agency
East Brunswick, NJ
02.2024 - 03.2024
  • Produced sales documents, finalized deals and filed records.
  • Negotiated pricing deals with vendors to obtain the most favorable terms possible.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Greeted and assisted customers to foster positive experiences.
  • Collaborated with the marketing team to develop sales strategies and campaigns.
  • Provided after-sales support, addressing any customer concerns or issues.
  • Monitored competitor activity and adjusted sales strategies accordingly.
  • Generated reports detailing sales performance metrics on a weekly basis.
  • Set up and maintained promotional displays to attract customer attention.
  • Participated in trade shows and sales events to promote products.
  • Developed and maintained customer relationships to foster repeat business.
  • Operated register, handled cash and processed credit card transactions.
  • Monitored customer satisfaction levels through surveys or focus groups in order to identify areas of improvement.
  • Identified customer needs and recommended appropriate products.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Server

Jersey Mike's Subs
East Windsor, NJ
05.2023 - 02.2024
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Served food and beverages to patrons and confirmed complete orders.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Filled condiments and napkin containers during slack periods.
  • Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Took orders from customers accurately and in a timely manner.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Barista

Starbucks
Hopewell, NJ
03.2023 - 05.2023
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Utilized POS system to receive and process customer payments.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Checked brewing equipment for proper functionality.
  • Prepared and served hot or cold beverages.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Collected payments and provided accurate change.

Server/Wait Staff Member

Meadow Lakes Senior Living
East Windsor, NJ
11.2017 - 02.2023
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Addressed complaints to kitchen staff and served replacement items.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Presented menus and answered questions regarding items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assisted in training new servers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted guests and provided menus.

Education

Associate of Applied Science - Criminal Justice

Mercer County Community College
Trenton, NJ
05-2021

Associate of Science - Nursing

Mercer County Community College
Trenton, NJ

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Visual merchandising
  • Sales techniques
  • Product knowledge
  • Effective communication
  • Team collaboration
  • Security assistance
  • Site security
  • Team communication
  • CCTV monitoring
  • Access control
  • Attention to detail
  • Record keeping
  • Time management
  • Analytical thinking
  • Problem-solving abilities
  • Ground patrol
  • Multitasking capacity
  • Work ethic
  • Radio communication
  • Reliability
  • Write reports
  • Report writing
  • Monitor CCTV
  • Detail orientation
  • Surveillance
  • Team building
  • Teamwork
  • Friendly and helpful
  • Store maintenance
  • Return and Exchange Handling
  • Ability to lift 40 pounds
  • Self motivation
  • Payment processing
  • Multitasking
  • Communication skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Excel and PowerPoint
  • Excellent customer relations
  • Excellent communication abilities
  • Excellent time management skills
  • Excellent team building skills
  • Excellent technical skills
  • Time management excellence

Certification

  • SORA Certificate

Languages

Spanish
Full Professional

Timeline

Store Associate

CVS Pharmacy
08.2024 - Current

Unarmed Security Guard

Hikma Pharmaceuticals
04.2024 - Current

Seller

7C agency
02.2024 - 03.2024

Server

Jersey Mike's Subs
05.2023 - 02.2024

Barista

Starbucks
03.2023 - 05.2023

Server/Wait Staff Member

Meadow Lakes Senior Living
11.2017 - 02.2023

Associate of Applied Science - Criminal Justice

Mercer County Community College

Associate of Science - Nursing

Mercer County Community College

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