Alex Rule
Resident Services Specialist
Chicago,Il
Summary
Entry-level Leasing Consultant with outstanding knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success. Gifted in overseeing all facets of customer-facing and back-end operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at driving positive change.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Front Desk Concierge
Mac Properties
10.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Served as point of contact for residents, fulfilled requests and resolved conflicts within resident services and forwarded all other inquiries to the appropriate department and personnel.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at multiple busy facilities.
- Used Salesforce software to maintain and update records of internal data.
- Daily parcel room auditing
- Liason within luxury residential properties such as Regent's Park, The Cloisters, Windermere House, Solstice on the Park, City Hyde Park, The Sutherland, Shoreland, The Del Prado & 5252
Certified Center Operator & Manager
The UPS Store 1853
04.2017 - Current
- Worked with support teams to troubleshoot outages and IT issues.
- Maintained professional, organized and safe environment for employees and patrons.
- Mailroom management.
- Claims handling.
- Boosted sales revenue by skillfully promoting diverse service options.
- Responded to customer requests for products, services, and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Front Desk Associate (seasonal)
XSport Fitness
09.2019 - 01.2020
- Used internal software to process guest check-ins and check-outs.
- Maintained cleanliness and organization of front desk area.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Primary Center Operator & Manager
The UPS Store 0813
08.2016 - 03.2017
- Scheduled and led weekly store meetings for all employees to discuss sales, new inventory and company updates while providing platform for all to voice concerns.
- Coached sales associates on product knowledge by using on-line training tools and modules.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Associate
The UPS Store 5905 At The Palmer House Hilton
10.2011 - 01.2015
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
- Worked closely with hotel staff to ensure materials for groups were delivered to and from conference rooms and banquet halls
- Processing of parcel shipments via UPS, DHL and USPS
Compact Center Specialist & Production Operator
FedEx Office At The Hyatt Regency O'Hare
10.2006 - 04.2010
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Responsible for ensuring quality during and after production process.
- Back office documenting and filing; Light managerial experience.
- Processing of parcel shipments via FedEx
Education
GED -
Northeastern Illinois University
Chicago, IL 09.2022 - 10.2022
Skills
Customer Response
Customer Relations
Strategic thinker
Data Entry
MS Office
Attention to Detail
Excellent Communication
Guest services
Salesforce
Certification
Residential Agent Leasing License for the state of Illinois
Timeline
Front Desk Concierge
Mac Properties
10.2022 - Current
GED -
Northeastern Illinois University
09.2022 - 10.2022
Front Desk Associate (seasonal)
XSport Fitness
09.2019 - 01.2020
Certified Center Operator & Manager
The UPS Store 1853
04.2017 - Current
Primary Center Operator & Manager
The UPS Store 0813
08.2016 - 03.2017
Customer Service Associate
The UPS Store 5905 At The Palmer House Hilton
10.2011 - 01.2015
Compact Center Specialist & Production Operator
FedEx Office At The Hyatt Regency O'Hare
10.2006 - 04.2010