Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Alex Rwambuya

New York

Summary

A seasoned professional with a proven track record at Security USA Inc., I excel in client relationship management and risk assessment. Demonstrated success in increasing revenue, resolving conflicts, and mentoring new team members. Expert in emergency response and safety inspections, ensuring client satisfaction and safety compliance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Account Manager

Security USA Inc.
New York
03.2020 - 12.2025
  • Provided technical assistance during product demonstrations or presentations.
  • Provided training and guidance to new Account Managers.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue from existing accounts.
  • Provided technical support to customers when needed.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Prepared monthly financial statements for each account.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
  • Recognized security risks to properly handle situations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Command Center Operator / Lead Tour Supervisor

Allied Universal Security Services
New York City
08.2015 - 08.2019
  • Created and maintained a safe environment for all participants.
  • Actively participated in training programs for staff members as needed.
  • Responded promptly to emergency situations or requests from guests or management team.
  • Scheduled staff to cover tours and events.
  • Ensured compliance with safety regulations and procedures.
  • Identified opportunities for improvement of existing processes related to incident management and reporting.
  • Implemented security measures such as access control lists and firewalls to protect against malicious attacks on mission critical systems.
  • Generated reports on system performance metrics as requested by management.
  • Created incident tickets for all reported issues, maintained ticket queues, and tracked progress until resolution.
  • Ensured that all events in the command center were properly documented and recorded.
  • Maintained and updated daily event logs and entry authority lists.
  • Observed and monitored data, voice and alerting systems.
  • Used telecommunications systems, two-way radios and intercom system to communicate with teams.
  • Collaborated with external agencies to coordinate traffic movement and resource deployment.
  • Assessed situations and alerted staff to initiate emergency action.

Insurance Agent

Aflac
Chicago
06.2013 - 07.2015
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Maintained accurate records of all insurance transactions using computer software systems.

Education

High School Diploma -

York Preparatory
New York, NY
06-1988

Some College (No Degree) - Accounting and Finance

Pace University
New York, NY

Skills

  • Customer service
  • Risk assessment
  • Emergency response
  • Safety inspection
  • Incident management
  • Conflict resolution
  • Client relationship management
  • Training and development
  • Sales
  • Vendor relations
  • Employee mentoring
  • Client rapport

Certification

  • NYS Security Guard License
  • FDNY Fire Guard certifications FO1, FO2, FO3, FO4, F60
  • NYC Department of Health Licensed pool operator
  • North Carolina BBQ Society Certified BBQ Judge

Affiliations

- Hiking

Timeline

Account Manager

Security USA Inc.
03.2020 - 12.2025

Command Center Operator / Lead Tour Supervisor

Allied Universal Security Services
08.2015 - 08.2019

Insurance Agent

Aflac
06.2013 - 07.2015

High School Diploma -

York Preparatory

Some College (No Degree) - Accounting and Finance

Pace University

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Alex Rwambuya