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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

Customer service professional with a proven track record in escalation handling and problem-solving. Skilled in compliance and effective communication, consistently delivering high-quality support across various channels. With experience investigating, evaluating, and delivering exceptional customer service. Skilled in policy interpretation, damage assessment, case management, and high-volume call handling. Known for strong communication, empathy, compliance awareness, and the ability to multitask effectively in fast-paced environments.

Dynamic Management Consultant Senior Analyst at Accenture with expertise in visual design and e-learning development. Proven track record in delivering high-quality digital learning solutions, leveraging AI content creation and leading diverse teams. Adept at client engagement and creative problem solving, driving impactful results across international projects.

Dynamic IT Asset Management professional with a proven track record at Accenture, optimizing warehouse operations and enhancing productivity through lean principles. Skilled in ITIL 4 and asset lifecycle management, I excel in teamwork and collaboration, ensuring accurate inventory and compliance while supporting financial reporting and cost optimization.

Experienced nurse leader with expertise in perioperative nursing, post-operative recovery aid, and electrocardiogram interpretation. Demonstrates strong leadership capabilities in clinical settings, ensuring optimal patient care and operational efficiency. Skilled in guiding teams through complex medical procedures while maintaining a focus on safety and quality standards. Committed to advancing healthcare practices and fostering professional growth within multidisciplinary teams.

Dedicated healthcare professional with expertise in trauma patient handling and end-of-life care assistance. Demonstrates a strong understanding of healthcare ethics and excels in communication with family members, ensuring compassionate and effective support. Committed to enhancing patient care through continuous learning and application of best practices.

Dedicated healthcare professional with expertise in end-of-life care assistance, blood collection, medical consultation, and advanced life support. Demonstrates a strong commitment to providing compassionate and efficient patient care. Aims to further enhance skills in a dynamic medical environment while contributing to improved patient outcomes.

A dedicated healthcare professional with expertise in pharmacology, radiology, antenatal guidance, and electrocardiogram interpretation. Demonstrates a strong ability to apply pharmacological knowledge and radiology proficiency to enhance patient care. Skilled in providing antenatal guidance and interpreting electrocardiograms to support accurate diagnosis and treatment planning. Committed to advancing career goals by leveraging core competencies to contribute effectively within the healthcare sector.

 Dedicated nursing professional with expertise in perioperative nursing, falls risk identification, and palliative care. Demonstrates superior nursing knowledge and compassionate care, ensuring accurate record-keeping and data confidentiality. Proficient in medical equipment operation and computerised charting, with a strong understanding of healthcare ethics. Committed to providing exceptional end-of-life care assistance and oxygen administration, while maintaining vital signs measurement standards. Holds Basic Life Support Certification, aiming to advance patient care through continuous skill enhancement. 

Compassionate nurse skilled in IV therapy administration, patient assessment, and infection control compliance. Advocates for patients and collaborates effectively with healthcare teams to achieve optimal health outcomes.

Alex Saldanha

Work history

Accenture
London, UK

Job overview

Education

University of Manchester
Manchester

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Nurse

University of Manchester

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