Alex Salgado
Aubrey,TX
Summary
High-energy individual with proven leadership, critical thinking and management abilities gained during several years of administrative, sales, and food positions. Experienced in adhering to clerical requirements of high volume settings and highly responsive to dynamic business conditions. Smoothly organize resources to be efficient and achieve daily targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager/General Manager of Food Service
Wingstop
09.2022 - 09.2023
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions when associates made mistakes.
- Trained 20 team members to set and enforce performance and service standards keeping consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Key Holder/Assistant Manager
Black Walnut Cafe
02.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed the front of house team with positions in Cashier, Bartending, Exposition, and outstanding customer service.
- Trained existing and new workers on all front of house duties and upkeep with standard health codes
- Assessed all incoming issues with proper documentation and proper protocols according to the store policies
Assistant Manager
Acceptance Now
01.2018 - 02.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Exceeded corporate quotas on daily collection calls to existing clients ensuring great settlement deals to avoid negative effects on their personal credit.
- Demonstrated my professional interpersonal skills to create an effective experience for our clients at Bob’s Furniture.
- Knowledgeable in High Touch and several other software programs requiring me to multi task providing the most efficient customer care.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High school diploma -
Food And Finance High School
New York, NY06.2016
Skills
- Bi-Lingual in Spanish
- Regulatory Compliance
- Quality Control
- Staff Management
- Office Administration
- Time Management
- Exceptional Interpersonal Communication
- Fast Learner
- MS Office
- Compliance Enforcement
- Conflict Resolution Techniques
Certification
TABC Certified
Food Handler Certification
Timeline
Assistant Manager/General Manager of Food Service
Wingstop
09.2022 - 09.2023
Key Holder/Assistant Manager
Black Walnut Cafe
02.2021 - 09.2022
Assistant Manager
Acceptance Now
01.2018 - 02.2021
High school diploma -
Food And Finance High School
TABC Certified
Food Handler Certification
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