Alex Sampson
Summary
Vigilant Transportation Security Officer with almost 2 years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations. Experienced in screening people, belongings, and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Diligent TSO with versed experience in transportation security. Communicate effectively with passengers to promote expeditious screening processes. Proficient in operation of x-ray and other security equipment. Ambitious TSO delivering impressive experience in roving patrols and entrance and exit monitoring. Maintains calm in stressful situations and when communicating with difficult individuals to avoid escalation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
As an aspiring Lead Transportation Security Officer, I am prepared to provide input to supervisors and managers concerning a variety of human resources and such there of. Continue to implement security screening procedures in accordance with TSA objectives and directives. Willingly assist with investigations of incidents and preparing incident reports or other documents that convey required information. In a timely and professional manner, respond to breaches of security and emergency situations. With guidance and the best of my abilities, train team members, monitor and report on the status and progress of work and represent the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, and more).
Overview
19
19
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
06.2022 - Current
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Monitored security checkpoints for compliance with applicable security protocols.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Screened over hundreds of passengers per day by verifying ID's and boarding passes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Server
Applebee's Neighborhood Grill & Bar
12.2021 - 06.2022
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Associate
The Home Depot Inc
03.2021 - 06.2022
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Driver
Pine Environmental Services LLC.
05.2016 - 04.2022
- Achieved safe driving records by consistently following traffic rules and regulations.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed all relevant traffic laws and safety regulations.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Minimized liability by consistently following road rules when driving.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Promotions Manager
Self-employed
01.2010 - 03.2020
- Mentored junior staff members in best practices for promotion management, fostering professional development within the team.
- Increased customer engagement through innovative in-house events and targeted marketing initiatives.
- Championed social responsibility initiatives linked to promotional activities, enhancing the promotion reputation as a socially conscious brand.
- Optimized promotional budgets to ensure maximum return on investment while maintaining a high level of quality in promotional materials.
- Managed a team of promotion coordinators, ensuring smooth execution of campaigns and timely completion of tasks.
- Boosted brand awareness by strategizing and executing promotional campaigns across multiple platforms.
- Negotiated contracts with vendors for promotional materials, securing favorable terms that benefited the business financially.
- Developed strong relationships with media partners, leading to increased coverage and visibility.
- Streamlined processes within the promotions department, reducing inefficiencies and enabling faster turnaround times for projects.
- Coordinated cross-functional teams to execute large-scale events, creating memorable experiences for consumers and driving brand loyalty.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Monitored product market and adjusted marketing plans.
- Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
- Collected performance data on each promotion to better plan future events.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
- Spearheaded creative brainstorming sessions that generated fresh ideas for upcoming campaigns, fostering an innovative work environment.
Recreation Leader
Center Against Domestic Violence
04.2013 - 04.2016
- Evaluated program success through participant feedback surveys, using insights to inform future improvements in activity offerings.
- Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
- Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
- Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
- Supported inclusion efforts by adapting recreational activities for individuals with varying abilities or special needs when necessary.
- Boosted community engagement by organizing special events, such as sports tournaments and cultural celebrations.
- Developed partnerships with local organizations to collaborate on joint initiatives, promoting community involvement in recreation programs.
- Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Assisted in grant applications processes for funding opportunities that supported expansion of services or enhancements to existing facilities.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Implemented risk management strategies during recreational activities to minimize incidents and ensure participant safety at all times.
- Contributed to budget management by monitoring expenses and recommending cost-saving measures for equipment purchases and event planning.
- Conducted regular equipment inventories and maintenance tasks to ensure availability and proper functioning of recreational resources.
- Coordinated volunteer recruitment efforts for events and programs, building a strong network of community support for department initiatives.
- Supervised outdoor excursions such as nature hikes or field trips ensuring adherence to safety guidelines while fostering appreciation for natural surroundings.
- Assisted in the planning, preparation, and evaluation of departmental goals, objectives, and strategies to continuously improve recreational offerings for the community.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Streamlined administrative tasks by maintaining organized records of program registrations, payments, and schedules.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Engaged participants in recreational activities and team-building exercises.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Scheduled events in recreation facilities and monitored facility conditions.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Planned, promoted and executed more than 50 events each year.
- Provided technical assistance to site leader to help coordinate diverse projects.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Supervised groups of up to 50 children under age 18 from arrival through departure at end of day.
- Developed positive and productive relationships with kids, parents and staff.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Ordered and maintained all recreational equipment.
- Provided feedback and guidance to program participants regarding progress and development.
- Collaborated with other recreation staff in developing new recreational activities.
- Trained staff members on conducting events and following safety procedures.
- Prepared reports for management regarding status and progress of recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Assisted in recruitment and hiring of new recreation staff.
Recreation Assistant
Center Against Domestic Violence
04.2010 - 04.2013
- Assisted in marketing efforts to promote recreation programs within the community effectively.
- Trained new staff members on department policies and procedures, promoting consistency across the team.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Contributed to grant writing efforts that secured funding for new programs or facility improvements successfully.
- Served as an effective liaison between different departments involved in recreation programming coordination.
- Organized field trips and outings as part of program offerings, broadening participant experiences.
- Assisted in organizing special events, resulting in increased community engagement.
- Collaborated with team members to develop new programs, increasing participation rates.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Promoted inclusivity within all recreational opportunities offered so everyone felt comfortable participating.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Coordinated scheduling for various programs and activities, maximizing facility usage and accommodating diverse needs.
- Responded to public inquiries to provide information about programs and facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Performed light custodial duties to provide clean and inviting facilities.
- Ordered and maintained all recreational equipment.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Trained staff members on conducting events and following safety procedures.
Safety Monitor
Center Against Domestic Violence
04.2009 - 04.2010
- Trained new security personnel, leading to an increase in team efficiency and effectiveness.
- Contributed to risk assessment initiatives by identifying vulnerabilities within the premises and recommending corrective actions.
- Supported event planning teams by ensuring adequate security measures were in place for large-scale gatherings.
- Participated in ongoing professional development opportunities to stay current on industry best practices and trends.
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Assisted in emergency situations, providing timely response and coordination with first responders.
- Coordinated with other departments during investigations involving internal theft or policy violations, leading to swift resolutions.
- Conducted detailed incident reports, contributing to the resolution of potential legal matters.
- Implemented routine audits of key control processes, ensuring proper safeguards were maintained at all times.
- Improved overall facility security with thorough inspections and regular maintenance of security systems.
- Ensured compliance with federal, state, and local regulations pertaining to workplace safety standards and requirements.
- Detected suspicious behavior through vigilant observation, preventing potential threats or breaches.
- Streamlined communication between security staff by establishing clear channels for information sharing.
- Addressed potential threats proactively through consistent analysis of video footage from surveillance cameras within the facility.
- Adjusted security protocols based on situational assessments, resulting in dynamic responses to evolving needs.
- Provided excellent customer service, addressing visitor concerns while maintaining strict adherence to safety protocols.
- Acted as liaison between company management and local law enforcement agencies, fostering strong relationships for improved collaboration.
- Collaborated with management to develop comprehensive security plans tailored to specific locations.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reported irregularities such as fire and safety hazards to maintenance.
- Oversaw entry and exit of up to 400 employees and visitors daily.
- Permitted entry with escort for approved persons into secure locations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored employee activities, confirming compliance with security regulations.
- Participated in staff meetings, special events, and professional development activities.
- Checked and verified photo identification prior to granting facility access.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Classroom Teacher
Ministry Of Education
09.2006 - 11.2008
- Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Served as a team leader for grade-level initiatives, coordinating efforts among faculty members to achieve shared goals related to curriculum and instruction improvement.
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.
- Organized engaging extracurricular activities that complemented classroom lessons, strengthening students'' connection to the subject matter.
- Mentored new teachers entering the profession and provided constructive feedback on their teaching methods, promoting growth within the school community.
- Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
- Championed illusionary practices within the classroom setting by accommodating diverse needs of students with special education plans or language barriers, enabling them to succeed alongside peers in mainstream classrooms.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Planned lessons, activities and trips to cover all required course material.
- Incorporated multiple types of teaching strategies into classroom.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Planned and implemented integrated lessons to meet national standards.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Independent Business Owner
Self-employed
07.2005 - 11.2008
- Negotiated favorable contracts with suppliers, securing high-quality materials at competitive prices for improved profitability.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Established a solid online presence through engaging social media content and responsive website design to reach a wider audience base effectively.
- Oversaw inventory management processes ensuring optimal stock levels while minimizing wastage and storage costs.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Conducted thorough market research to identify emerging trends and adapt the business strategy accordingly, staying ahead of the competition.
- Grew business revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Improved operational efficiency by establishing clear goals, setting performance expectations, and monitoring progress regularly.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
No Degree - Social Work
Medgar Evers College of The City University of New York
Brooklyn, NYHigh School Diploma -
Stewartville Secondary School
Georgetown, Guyana09.2005
Skills
- Behavioral observations
- Hazardous items knowledge
- Baggage inspections
- Security station experience
- Surveillance monitoring
- Integrity and Honesty
- Crisis Response
- Threat Assessment
- Threat Management
- Emergency Preparedness
- Customer relations skills
- Incident Reporting
- Customer service and assistance
- De-Escalation Techniques
- Self-defense training
- Policy Enforcement
- Report Development
- Stress Tolerance
- Physical Fitness
- Behavioral analysis
- Team Development
- Procedure Implementation
- Operations Management
- Passenger communication
- Suspicious activity identification
- Public Safety Awareness
- Security Screening Expertise
- Explosives detection
- Pat-down procedures
- Baggage Inspection
- Security Equipment Operation
- Body scanner operation
- Goal Setting
- Multitasking
- Reliability
- Teamwork and Collaboration
- Airport Certified Employee - PHL
- Interpersonal Communication
- Time Management
- Team Collaboration
- Adaptability and Flexibility
- Problem-Solving
- Decision-Making
- Effective Communication
- Multitasking Abilities
- Team building
- Attention to Detail
- Relationship Building
- Analytical Skills
- Time management abilities
- Active Listening
- Adaptability
- Professional Demeanor
- Professionalism
- Excellent Communication
- Task Prioritization
- Self Motivation
- Problem-solving aptitude
- Written Communication
- Organizational Skills
- Analytical Thinking
- Continuous Improvement
- Problem-solving abilities
Affiliations
- Uitvlugt North American Community Development Association
- Parent Teacher Association
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
06.2022 - Current
Server
Applebee's Neighborhood Grill & Bar
12.2021 - 06.2022
Sales Associate
The Home Depot Inc
03.2021 - 06.2022
Driver
Pine Environmental Services LLC.
05.2016 - 04.2022
Recreation Leader
Center Against Domestic Violence
04.2013 - 04.2016
Recreation Assistant
Center Against Domestic Violence
04.2010 - 04.2013
Promotions Manager
Self-employed
01.2010 - 03.2020
Safety Monitor
Center Against Domestic Violence
04.2009 - 04.2010
Classroom Teacher
Ministry Of Education
09.2006 - 11.2008
Independent Business Owner
Self-employed
07.2005 - 11.2008
No Degree - Social Work
Medgar Evers College of The City University of New York
High School Diploma -
Stewartville Secondary School