Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alex Sanchez

Davenport,FL

Summary

Proven Maintenance Technician with a track record of enhancing customer satisfaction and streamlining operations at American Campus Communities - Disney Programs. Skilled in inventory management and customer service, demonstrating leadership and clear communication. Excelled in addressing complex issues, achieving significant improvements in efficiency and client relations.

Overview

5
5
years of professional experience

Work History

Maintenance Technician

American Campus Communities - Disney Programs
Winter Garden, Florida
09.2023 - 10.2024

Work Orders and attention to complaints from Disney Programs residents.

Provider assistance to perform services in units occupied by residents, such as fumigation, fire alarm system, window repair, and resolution of electrical faults.

Attention to visits from local regulatory entities, such as firefighters and local authorities for water samples.

Inspection of the units or apartments occupied by residents, always providing cordial and respectful treatment.

Maintained detailed records of customer interactions,
ensuring proper follow-up and resolution of issues.

Landscape Foreman

Cepra Landscape
Ocoee, FL
04.2021 - 08.2022

Offer and sell gardening services to new clients.

Schedule visits to provide gardening services through phone calls.

Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.

Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.

Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.

Car Wash Attendant

Sweetwater Car Wash
Windermere, Florida
01.2020 - 03.2021

Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.

Greeted customers and assessed needs to recommend suitable car wash services.

Enhanced customer satisfaction by delivering efficient and thorough car wash services.
Maintained a clean and organized work environment, ensuring the safety of customers and employees.

Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.

Education

High School Diploma -

High School Diploma
Windermere High School | Windermere, FL
05-2020

Some College (No Degree) - Customer Service, Customer Support, And Experience

Udemy
Austin, TX

Skills

Customer service

Ability to communicate clearly

Patience and empathy with the client

Ability to manage time well and know how to organize

Trust

Leadership

Persuasion

Good presence

Inventory management

Management of the office package, Excel, Power Point and Microsoft Word

Languages

English
Professional
Spanish
Full Professional

Timeline

Maintenance Technician

American Campus Communities - Disney Programs
09.2023 - 10.2024

Landscape Foreman

Cepra Landscape
04.2021 - 08.2022

Car Wash Attendant

Sweetwater Car Wash
01.2020 - 03.2021

High School Diploma -

High School Diploma

Some College (No Degree) - Customer Service, Customer Support, And Experience

Udemy
Alex Sanchez