Proven Maintenance Technician with a track record of enhancing customer satisfaction and streamlining operations at American Campus Communities - Disney Programs. Skilled in inventory management and customer service, demonstrating leadership and clear communication. Excelled in addressing complex issues, achieving significant improvements in efficiency and client relations.
Work Orders and attention to complaints from Disney Programs residents.
Provider assistance to perform services in units occupied by residents, such as fumigation, fire alarm system, window repair, and resolution of electrical faults.
Attention to visits from local regulatory entities, such as firefighters and local authorities for water samples.
Inspection of the units or apartments occupied by residents, always providing cordial and respectful treatment.
Maintained detailed records of customer interactions,
ensuring proper follow-up and resolution of issues.
Offer and sell gardening services to new clients.
Schedule visits to provide gardening services through phone calls.
Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
Greeted customers and assessed needs to recommend suitable car wash services.
Enhanced customer satisfaction by delivering efficient and thorough car wash services.
Maintained a clean and organized work environment, ensuring the safety of customers and employees.
Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
Customer service
Ability to communicate clearly
Patience and empathy with the client
Ability to manage time well and know how to organize
Trust
Leadership
Persuasion
Good presence
Inventory management
Management of the office package, Excel, Power Point and Microsoft Word