Alexander Santamaria
Katy
Summary
I am a first generational student who currently attends the University of Texas at San Antonio as a full time student, and is pursuing a degree in construction management. On top of managing academic responsibilities, I also have experience of working for nearly 3 years at HEB, up to 30 hours weekly. I am skilled in customer service, collaboration of teamwork, and efficient task handling in a fast-paced retail environment.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
SOS/Service Partner
HEB Grocery Store
03.2023 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Trained to work in every department in the store
- Working well with team members to ensure store operations run smoothly.
- Assisting in various areas such as customer service, stocking, and department management.
Food Runner
Texas Roadhouse
08.2022 - 11.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Tree Service
SLP Tree Service
06.2022 - 08.2022
- Prepped trimming tools by sharpening shears, grinders, and saw teeth.
- Increased customer satisfaction with timely completion of tasks, maintaining a clean and safe environment throughout the project.
- Organized materials, tools, and equipment to supply team members.
- Loaded and unloaded trees and materials for use in projects.
- Worked in hot conditions.
Lawn Care Service
David Yanez
06.2021 - 08.2021
- Enhanced lawn health by implementing proper mowing, fertilizing, and watering techniques.
- Demonstrated commitment to quality assurance through regular site visits to ensure work completed met or exceeded client expectations.
- Developed strong relationships with clients through proactive communication about project progress and timely responses to inquiries or concerns.
- Maximized revenue potential with accurate cost estimates for materials, labor, and time required for each project.
Education
No Degree - Construction Management
The University of Texas At San Antonio
San Antonio, TX 08.2024 - 02.2026
High School Diploma -
James E Taylor High School
Katy, TXSkills
- Customer relationship building
- Company processes and procedures
- Marketing knowledge
- Financial administration
- Partnership development
- Building trust and relationships
Certification
CDL licensed driver
Languages
Spanish
Timeline
No Degree - Construction Management
The University of Texas At San Antonio
08.2024 - 02.2026
SOS/Service Partner
HEB Grocery Store
03.2023 - Current
Food Runner
Texas Roadhouse
08.2022 - 11.2022
Tree Service
SLP Tree Service
06.2022 - 08.2022
Lawn Care Service
David Yanez
06.2021 - 08.2021
High School Diploma -
James E Taylor High School