Alex Santiago
Far Rockaway
Summary
Dynamic professional with a strong background in inventory optimization and customer service enhancement, gained through diverse roles in retail and finance sectors. Demonstrates proficiency in problem-solving, leadership, and collaboration, with a proven track record of improving operational efficiency and fostering client relationships. Passionate about leveraging analytical skills and adaptability to drive future success in challenging environments.
Overview
7
7
years of professional experience
Work History
National Customer Service Representative
Academy Fire Life Safety
01.2025 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Engaged in specialized instruction designed to elevate overall expertise.
Fellowship Home Loans
11.2024 - 12.2024
- Driven to excel in Fellowship Home Loans, showcasing adaptability and quick learning
- Committed to delivering exceptional results and fostering positive client relationships
- Applying analytical skills to optimize loan processes at Fellowship Home Loans
- Focused on data-driven decision-making to enhance efficiency and customer satisfaction
- Meticulously reviewing loan applications at Fellowship Home Loans
- Ensuring accuracy and compliance while maintaining high standards of customer service
- Analyzed loan applications at Fellowship Home Loans, ensuring compliance and accuracy while maintaining high customer service standards
Costco
06.2022 - 09.2022
- Optimized inventory, ensuring stock availability and minimizing waste
- Thrived in a dynamic, high-pressure environment
- Resolved customer issues efficiently, enhancing service quality
- Fostered strong team relationships, enhancing customer service quality
- Actively participated in cross-functional projects, contributing to overall store performance improvements
WORKFORCE DEVELOPMENT & TRAINING
06.2018 - 09.2018
- Created workforce training programs to address skill gaps, boosting employee competencies
- Partnered with industry leaders to develop market-aligned training initiatives
- Collaborated with teams to enhance skills, achieving measurable improvements in performance
Education
High School Diploma -
Frederick Douglass Academy Vi Highschool
Far Rockaway, NY06.2022
Skills
- Customer Service
- Problem Solving
- Computer Skills
- Leadership Skills
- Teamwork and Collaboration
- Individual Accountability
- Adaptability
- Quality Assurance
- Relationship Building
- Conflict Resolution
- Training and Development
Ethnicity
Latino
Languages
English
Native or Bilingual
Timeline
National Customer Service Representative
Academy Fire Life Safety
01.2025 - 02.2025
Fellowship Home Loans
11.2024 - 12.2024
Costco
06.2022 - 09.2022
WORKFORCE DEVELOPMENT & TRAINING
06.2018 - 09.2018
High School Diploma -
Frederick Douglass Academy Vi Highschool
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