Alex Santiago
Allentown
Summary
Dedicated Certified Nurse Assistant with a proven track record at Jewel Healthcare & Rehab, showcasing expertise in electronic charting and compassionate care. Achieved significant improvements in patient satisfaction and safety through meticulous attention to detail and empathy. Trained in basic life support, exceeding performance goals by fostering teamwork and prioritizing patient well-being.
Overview
5
5
years of professional experience
Work History
Certified Nurse Assistant
Jewel Healthcare & Rehab
05.2022 - 01.2025
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Security Officer
Allied Universal Security Services
09.2021 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Outbound Picker
Zulily
07.2020 - 08.2021
- Participated in cross-training programs to increase flexibility and adaptability across various warehouse functions.
- Adhered to strict quality control standards, minimizing returns and increasing customer satisfaction.
- Demonstrated attention to detail when locating products in the warehouse, reducing instances of mispicked items significantly.
- Supported continuous improvement initiatives, identifying areas for potential optimization within the outbound picking process.
- Reduced order processing time with efficient picking strategies and prioritization.
- Maintained a clean and organized work environment to promote safety and expedite the picking process.
- Achieved daily performance goals by consistently meeting or exceeding pick targets set by management.
- Utilized RF scanning equipment proficiently, ensuring proper tracking of picked items.
- Collaborated with team members for smooth workflow, resulting in increased productivity.
- Facilitated seamless order transitions from pickers to packers, streamlining overall operations within the warehouse setting.
- Complied with all company policies, safety regulations, and OSHA requirements while performing outbound picking tasks.
- Expedited urgent orders by giving them priority status, ensuring timely delivery to customers.
- Routinely exceeded expectations regarding speed without sacrificing accuracy in a fast-paced warehouse environment.
- Assisted coworkers with heavy or oversized items as needed, fostering an environment of teamwork and support.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Education
Diploma - Business
William Allen High School
Allentown, PA06.1996
Skills
- Patient care
- Bathing assistance
- Basic life support
- Transfer techniques
- Feeding assistance
- Compassionate care
- Toileting assistance
- Range of motion exercises
- Electronic charting
- Direct patient care
- Compassionate caregiver
- Dressing assistance
- HIPAA compliance
Timeline
Certified Nurse Assistant
Jewel Healthcare & Rehab
05.2022 - 01.2025
Security Officer
Allied Universal Security Services
09.2021 - 05.2022
Outbound Picker
Zulily
07.2020 - 08.2021
Diploma - Business
William Allen High School
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