I am a dedicated individual who has an ambition to succeed in any given environment. I work efficiently under pressure and I enjoy learning new things along the way. I am seeking a position where I can showcase my qualifications/experience in Loss Prevention, strong work ethic, and leadership skills.
Overview
9
9
years of professional experience
Work History
Loss Prevention
Fairfield Anaheim Resort - Marriott International
Anaheim, CA
06.2015 - Current
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Reported irregularities such as fire and safety hazards
Comply with all Corporate Loss Prevention Safety & Security management guidelines/procedures.
Assisted Chief Engineer in administering fire prevention programs and emergency preparedness.
Inspected suspicious activities and monitored hotel property for criminal acts and policy violations.
Responded to scene of Guest or Employee accidents and determined if emergency aid is required.
Identify and makes recommendations for minimizing physical hazards and unsafe work practices.
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Completed required shift reports and maintain confidentiality of all loss prevention documents.
Completed proper documentation and reported all employee accident and general liability incidents to Claims Reporting Service.
Inform/update executives and peers on relevant information in a timely manner
Followed up on all unusual activities in and around the property that would impair the well being of guests and employees.
Safety & Security Lead
Professional Security Consultants
Santa Ana, CA
09.2013 - 06.2015
Submitted documentation for weekly payroll, managed schedules and enforced policies.
Supervised team of 7 - 10 security personnel during shift.
Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Responded to any emergencies as instructed and with utmost efficiency.
Inspected worksites, practices and gear for compliance with established safety standards.
Acquired information from victims of stolen vehicles and other crimes.
Patrolled and monitored premises in company vehicle and on foot.
Monitored and replayed CCTV Cameras with Santa Ana Police Department
Education
No Degree - Business Administration
Golden West College
Huntington Beach, CA
High School Diploma -
Villa Park High School
Villa Park, CA
06.2013
Skills
Detail-Oriented
Multitasking Abilities
Adaptability
Excellent Customer Service
Problem Solving
Good Listener
Time Management
Leadership
Creative
Team Player
Reliable
Emotional intelligence
Additional Information
Task Forced different Marriott Brand properties including JW Marriott Anaheim Resort, Anaheim Marriott, and Renaissance Los Angeles Airport Hotel.
Worked through COVID-19 shutdown while approximately 90% of my team was furloughed.
Interviewed candidates for Loss Prevention Officer position with hiring manager
Prepared training binder with 84 different subjects to review with new hires
Trained 8 new hires 80 hours each for two weeks while performing daily job duties.
Attended offsite Safety and Crime Meetings hosted by Anaheim Police Department
Created/Updated informational spreadsheets for Loss Prevention Department
Led hotel RFID lock project with Chief Engineer containing approximately 500 New RFID Locks being installed/programmed.
Created New Lock groups in the Saflok key system for specific access points throughout the Fairfield Anaheim Resort property.
Conducted work order audits and ordered new supplies for department (Ex. First Aid supplies, Radio/Key/Emergency Equipment)
ASSISTANT FRONT OFFICE MANAGER at FAIRFIELD BY MARRIOTT VISAKHAPATNAM, Marriott International group ofASSISTANT FRONT OFFICE MANAGER at FAIRFIELD BY MARRIOTT VISAKHAPATNAM, Marriott International group of