Alex Sautter Walker
Phoenix
Summary
Experienced management professional with a strong track record of effective team leadership and operational oversight. Proven ability to achieve goals through collaboration and adaptability to changing demands. Skilled in conflict resolution, process improvement, and creating a positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Papa John's Pizza
02.2023 - 06.2024
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on operational standards and best practices.
- Implemented inventory management strategies to reduce waste and improve stock levels.
- Enhanced customer satisfaction by resolving issues and ensuring adherence to quality standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Taco Bell
01.2023 - 06.2023
- Company Overview: Fast Food
- Processed over 500 transactions per day with 100% accuracy, ensuring smooth and efficient operations for the business.
- Operate cash register and handle cash transactions accurately and efficiently.
- Greet customers with a friendly and welcoming attitude, and assist them with locating products or answering questions.
- Process coupons, discounts, and loyalty rewards, and apply them to transactions as appropriate.
- Resolve customer complaints or issues in a professional and timely manner, escalating to a supervisor or manager when necessary.
- Full-time
Insurance Sales Representative
Farmers Insurance
08.2022 - 12.2022
- Company Overview: Insurance Company
- Consistently exceeded monthly sales targets by 20%, resulting in a 30% increase in policy sales and revenue for the company.
- Develop and implement sales strategies to generate leads, acquire new clients, and achieve sales targets within the insurance industry.
- Educate clients on insurance policies, terms, and benefits, addressing any questions or concerns to facilitate informed decision-making.
- Prepare and present proposals, quotes, and presentations to clients, outlining coverage options, premiums, and terms.
- Maintain relationships with existing clients, providing ongoing support, assistance, and policy reviews to ensure customer satisfaction and retention.
- Stay informed about industry trends, regulations, and competitive offerings to remain competitive and effectively position insurance products.
- Part-time
Line Cook
Red Lobster
01.2021 - 08.2022
- Company Overview: Restaurant
- Consistently achieved 95% or higher customer satisfaction scores by preparing and presenting visually appealing and flavorful dishes, leading to increased customer retention and positive online reviews.
- Collaborated with kitchen staff to reduce food waste by 15% through effective portion control, leading to cost savings and improved profitability.
- Remain flexible and adaptable to changing priorities and demands in a fast-paced kitchen environment.
- Monitor food supplies and ingredients, and communicate inventory needs to the kitchen manager or supervisor.
- Follow proper food handling and sanitation procedures to ensure the safety and cleanliness of the kitchen and food preparation areas.
- Full-time
Caregiver
Affinity Family Care
08.2020 - 11.2020
- Company Overview: Caregiving
- Developed and implemented personalized care plans for 10 clients, resulting in a 20% increase in overall client satisfaction and improved emotional well-being.
- Provide direct care and support to individuals with special needs, including those with physical, developmental, or cognitive disabilities.
- Assist with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and feeding as needed.
- Administer medications, therapies, or treatments according to prescribed schedules and instructions.
- Provide emotional support, companionship, and encouragement to individuals and their families, fostering positive relationships and trust.
- Part-time
Personal Shopper
Walmart
07.2019 - 12.2019
- Company Overview: Grocery store
- Increased customer satisfaction by 20% through personalized product recommendations and attentive service, resulting in higher sales and repeat business.
- Stay organized and efficient in managing multiple clients and tasks simultaneously.
- Handle purchasing transactions and manage client budgets effectively while offering exceptional customer service and ensure a seamless shopping experience.
- Coordinate fittings and alterations as needed.
- Develop strong relationships with clients to understand their individual needs and preferences.
- Part-time
Education
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NYSkills
- Body Language Expert
- Cash Management
- Certified First Aid Responder
- Client documentation
- Familiarity with basic computer applications for data entry and navigation
- First aid and Safety
- Food Handler certificate
- HAZMAT endorsement
- Scanner operations
- Strong typing skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Papa John's Pizza
02.2023 - 06.2024
Cashier
Taco Bell
01.2023 - 06.2023
Insurance Sales Representative
Farmers Insurance
08.2022 - 12.2022
Line Cook
Red Lobster
01.2021 - 08.2022
Caregiver
Affinity Family Care
08.2020 - 11.2020
Personal Shopper
Walmart
07.2019 - 12.2019
High School Diploma -
Saratoga Springs High School
Similar Profiles
RAJ PATELRAJ PATEL
Store Manager at Papa John's Pizza,Domino Pizza,Magazine ShopStore Manager at Papa John's Pizza,Domino Pizza,Magazine Shop
SRILAKSHMI BACHALAKURASRILAKSHMI BACHALAKURA
Customer Service Manager at Papa John's PizzaCustomer Service Manager at Papa John's Pizza
FARHAN UR RAHMAN MohammedFARHAN UR RAHMAN Mohammed
Assistant manager at Papa John's Pizza PLUMSTEAD ROAD207,NR1 4ABAssistant manager at Papa John's Pizza PLUMSTEAD ROAD207,NR1 4AB
Cole SpencerCole Spencer
Delivery Driver at Papa John's PizzaDelivery Driver at Papa John's Pizza
Jack LynchJack Lynch
Bartender/Server at UchiBartender/Server at Uchi