Summary
Overview
Work History
Education
Skills
Timeline
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Alex Scott

Dallas,TX

Summary

Customer Experience Professional with 10+ years of expertise in Healthcare Technology, and Manufacturing. Specializing in end-to-end project management, complex issue resolution, and cross-functional collaboration. Adept at aligning stakeholder priorities, and fostering trust through proactive communication, and relationship building. Seeking an Associate or Senior role to deliver exceptional service and sustainable partnerships in any industry

Overview

12
12
years of professional experience

Work History

Client Relations Manager

Vode Lighting LLC
09.2021 - Current
  • Managed end-to-end project coordination for assigned agencies, resolving inquiries promptly through collaboration with agents, channel partners, and internal teams.
  • Cultivated trusted relationships with Regional Sales Managers and Market Partners by proactively addressing client needs and aligning business priorities.
  • Resolved client conflicts by adapting communication styles to diverse stakeholders, fostering long-term retention and satisfaction.
  • Facilitated cross-functional project meetings to clarify specifications, mitigate risks, and align stakeholders on timelines and deliverables.

Head of Business Enablement and Hiring

SOLVE LLC - Retail Shopping And Delivery Startup
11.2020 - 11.2021
  • Collaborate with heads of Operations, Sales, Marketing, IT, and Customer Success to streamline the Company's vision into an Impactful Business Plan
  • Drive workflow Efficiency and Collaboration by Implementing and deploying effective Business Software and Internal Processes
  • Consult with department heads to Design and Optimize a Hiring Plan for potential Intern candidates. As well as; facilitate On-boarding processes and establish position-related requirements
  • Consult with and perform many tasks and Initiatives outside of Enablement and Hiring Roles; as the ability to wear different organizational "hats" is required and expected, when starting a new business

Client Analyst (Client Services)

Change Healthcare - Healthcare Tech Solutions
06.2014 - 03.2021
  • Acted as trusted technical liaison for assigned client base, resolving complex inquiries across Print/Electronic Platforms (e.g., system errors, data discrepancies, product implementations) via end-to-end ownership.
  • Delivered technical solutions including data analysis (SQL Server, Oracle), form design/mapping, and custom reporting to optimize client workflows in alignment with healthcare compliance standards (e.g., HIPAA, claims processing).
  • Led strategic client meetings to review deliverables, address pain points, and align on system upgrades or integrations with emerging healthcare IT tools.
  • Collaborated cross-functionally with IT, Business Analysts, and Implementation teams to troubleshoot technical roadblocks, ensuring seamless system performance and client satisfaction.

Cost Basis Specialist (Financial Services)

Edward Jones - Financial Services
10.2013 - 04.2014
  • Delivered time-sensitive Cost Basis analysis and processed corporate actions (mergers, loss adjustments) using Excel and financial computations to ensure IRS compliance and accuracy for advisors/clients.
  • Resolved complex inquiries from financial advisors and tax professionals via real-time calls and offline research, balancing analytical rigor with rapid response times under high-pressure volume.
  • Addressed client concerns empathetically, resolving issues during initial contact to reinforce trust and satisfaction.
  • Partnered with nationwide branches to clarify tax implications, troubleshoot discrepancies, and streamline reporting ahead of annual deadlines.
  • Consistently met service excellence standards, recognized for precision in technical analysis and client-centric communication.

Education

Bachelor of Arts - Gen. Studies (Emphasis in Marketing, Management, Psychology)

University of Missouri
Columbia, MO
2012

Skills

  • 7 Years of Experience in Healthcare Technology Enabled Services
  • 35 Years of Experience in Lighting Manufacturing
  • Customer Experience/Client Relations/Account Management
  • Demonstrated Ability to Effectively Collaborate With all Organizational levels
  • Strong Relationship-Building and Interpersonal Communication Skills
  • Data Research/Troubleshooting
  • Form Design/ Data Mapping

Timeline

Client Relations Manager

Vode Lighting LLC
09.2021 - Current

Head of Business Enablement and Hiring

SOLVE LLC - Retail Shopping And Delivery Startup
11.2020 - 11.2021

Client Analyst (Client Services)

Change Healthcare - Healthcare Tech Solutions
06.2014 - 03.2021

Cost Basis Specialist (Financial Services)

Edward Jones - Financial Services
10.2013 - 04.2014

Bachelor of Arts - Gen. Studies (Emphasis in Marketing, Management, Psychology)

University of Missouri

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Alex Scott