Alex Segura Jr.
Killeen
Summary
Human Resources professional bringing comprehensive skills in utilizing data analysis to provide insights into HR initiatives, organizational efficiency, and performance management. Strong focus on team collaboration and achieving results. Adaptable to changing needs and environments. Known for reliability, strategic thinking, and effective communication. Proven team builder who performs well in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Human Resource Specialist
United States Army, 2nd Battalion, 7th U.S. Cavalry Regiment
06.2012 - Current
- Executed the Military Decision Making Process to facilitate training preparation and daily activities.
- Directly guided subordinates on a daily basis to exercise teamwork in accomplishing the tasks.
- Used strong presentation skills to provide training to subordinates and superiors.
- Developed staff tracking mechanism to ensure personnel shortages were easily identified and reported to higher headquarters.
Customer Relationship Management Analyst
United States Army, Integrated Personnel Pay System-Army (IPPS-A)
04.2022 - 03.2025
- Served as the product owner in a Scaled Agile environment defining, delivering and managing CRM Development.
- Provided strategic and analytical CRM support to a population of over 1,000,000 Soldiers.
- Developed metrics and detailed reports with graphical charts to summarize CRM data to create strategic goals.
Chief - Human Resources Operations Center
United States Army
07.2020 - 02.2022
- Displayed exceptional interpersonal skills and valued the perspective and opinion of others as he determined the best course of action.
- Made informed decisions which ultimately enhanced
productivity and training of over 100 HR employees. - Spearheaded the implementation of IPSS-A integration across the division of 21,0000 personnel.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Human Resources Technician
United States Army
09.2019 - 07.2020
- Developed detailed analysis of HR metrics to drive the personnel readiness of 3000 personnel.
- Advised the commander of critical military occupational shortages
- Developed comprehensive training programs for staff, increasing overall knowledge and skill sets within the organization.
- Conducted regular audits of HR policies and procedures, ensuring alignment with industry best practices and legal requirements.
Human Resources Technician
United States Army
01.2018 - 06.2019
- Managed recruitment processes, including job postings and candidate screening.
- Facilitated onboarding for new employees, ensuring compliance with company policies.
- Maintained employee records in HRIS, ensuring data accuracy and confidentiality.
- Assisted in implementing training programs to enhance employee skills and performance.
Human Resources Technician
United States Army
06.2016 - 12.2017
- Conducted exit interviews to gather feedback for organizational improvement initiatives.
- Coordinated employee benefits administration, addressing inquiries and resolving issues promptly.
- Developed and updated HR policies to align with best practices and legal requirements.
- Mentored junior staff, fostering a collaborative team environment and enhancing operational efficiency.
Senior Human Resource Specialist
United States Army, 1st Battalion, 319th Field Artillery Regiment
04.2010 - 06.2012
- Ensured the safety of over 250 Paratroopers while serving as a Jumpmaster by conducting training and inspecting Soldier equipment for deficiencies.
- Updated various operating procedures; wrote and implemented policies and procedures for smooth business operations.
- Juggled multiple projects on short deadlines covering numerous and diverse areas.
- Communicated consistently and proactively with all team members via phone or e-mail and helped team members with individual work plans in order to accomplish tasks.
Executive Administrative Assistant/Human Resources Specialist
United States Army, Area Support Group-Kuwait
01.2006 - 04.2010
- Conducted thorough administrative review of over 500 personnel actions ensuring accuracy prior to review by superiors.
- Coordinated face to face meetings for superiors ensuring to avoid scheduling conflicts.
- Processed personnel actions for reassignment, separation and retirement.
- Typed, reviewed and distributed correspondence in draft and final copy to key personnel in the organization.
Lead Bank Teller
Wells Fargo Bank N.A.
04.2003 - 01.2006
- Explained, promoted and sold products and services such as travelers’ checks, savings bonds, money orders, and cashier’s checks, using computerized information about customers.
- Balanced currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers and calculators.
- Exercised knowledge of customer needs by assessment in order to establish the best financial product for customer satisfaction.
Education
Associate of Arts - General Studies
University of Maryland Global Campus
12.2014
Master of Business Administration - undefined
Columbia Southern University
05.2018
Bachelor of Science - Homeland Security, Human Resources
University of Maryland Global Campus
05.2016
Skills
- HR analytics
- Organizational development
- Conflict management
- Presentations
- Training and mentoring
- Microsoft Office Suite
Certification
- Certified SAFe 6 Product Owner/Product Manager – August 2023
- Certified Associate in Project Management (CAPM) – In progress
Awards
Army Commendation Medal-7, Army Achievement Medal-5, Army Good Conduct Medal-3
Community Service
2010, Present, Adopt a School Volunteer 2013 to present, Church volunteer, 2010 to present
Training
Equal Opportunity Leaders Course, Warrior Leaders Course (Distinguished Honor Graduate), Human Resources Advanced Leaders Course, Human Resources Senior Leaders Course (Distinguished Leader Award), Human Resources Specialist Certification Course, U.S. Army Jumpmaster Course, Composite Risk Management/Safety Course.
SPECIAL DUTIES
Equal Opportunity Leader: Performed duties as the Equal Opportunity Leader for Battalion element of over 800 service members and a Company size element of 200 service members. Advised the commander in the conduct of informal equal opportunity complaints, conduct unit level equal opportunity training. Assisted the commander in climate assessment, preparation of special ethnic observances, and served as the primary resource manager of Equal Opportunity matters within the unit.
Timeline
Customer Relationship Management Analyst
United States Army, Integrated Personnel Pay System-Army (IPPS-A)
04.2022 - 03.2025
Chief - Human Resources Operations Center
United States Army
07.2020 - 02.2022
Human Resources Technician
United States Army
09.2019 - 07.2020
Human Resources Technician
United States Army
01.2018 - 06.2019
Human Resources Technician
United States Army
06.2016 - 12.2017
Senior Human Resource Specialist
United States Army, 2nd Battalion, 7th U.S. Cavalry Regiment
06.2012 - Current
Senior Human Resource Specialist
United States Army, 1st Battalion, 319th Field Artillery Regiment
04.2010 - 06.2012
Executive Administrative Assistant/Human Resources Specialist
United States Army, Area Support Group-Kuwait
01.2006 - 04.2010
Lead Bank Teller
Wells Fargo Bank N.A.
04.2003 - 01.2006
Master of Business Administration - undefined
Columbia Southern University
Bachelor of Science - Homeland Security, Human Resources
University of Maryland Global Campus
Associate of Arts - General Studies
University of Maryland Global Campus
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