Alex Shaw
Milford,OH
Summary
To optimize my problem-solving and organizational skills to contribute to increased customer satisfaction and retention. Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
GoGoMeds
05.2021 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Shift Lead
STARBUCK'S
06.2019 - Current
- Drawer counting, Schedule management, Floor setting, Maintaining inventory and order placement, Handling customer escalations, New hire training
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Barista
STARBUCK'S
04.2019 - 06.2019
- Take and fulfill beverage and food orders, Cash management, Maintaining store cleanliness and safety standards
Server/cefrtified Trainer
BUFFALO WINGS & RINGS
10.2015 - 04.2019
- Take and fulfill beverage and food orders, Cash management, Maintaining store cleanliness and safety standards, New hire training to corporate standards, Extensive menu and suggestive selling knowledge
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Key Holder
Bath & Body Works
08.2014 - 10.2015
- Take and fulfill beverage and food orders, Cash management, Maintaining store cleanliness and safety standards, New hire training to corporate standards, Extensive menu and suggestive selling knowledge
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Education
HIGH SCHOOL DIPLOMA -
WILLIAM MASON HIGH SCHOOL
01.2005
Skills
- MICROSOFT OFFICE
- ATTENTION TO DETAIL
- PROBLEM SOLVING
- CREATIVE THINKING
- TIME MANAGEMENT
- BUILDING CUSTOMER LOYALTY
- COMMUNICATION
- Schedule Management
- POS
- Barista Experience
- Shift Management
- Food Service
- Management
- Cash Handling
- Coffee Experience
- Host/Hostess
- Food Preparation
- Cleaning Experience
- Food Handling
- Supervising Experience
- Retail Sales
- Customer service (10 years)
- Typing (10 years)
- Cashiering
- Bartending
- Food Safety
- Inventory Control
- Serving Experience
- [Product or Service] Support
- Call Center Experience
- Administrative Duties
- Customer Relations
- Interpersonal Communications
- Telephone Etiquette
- Email Etiquette
- Team Training and Development
- Data Analysis
- Project Management
- Technical Support
- Training and Development
- Product Knowledge
- Team Leadership
- Multitasking
Timeline
Customer Service Lead
GoGoMeds
05.2021 - Current
Shift Lead
STARBUCK'S
06.2019 - Current
Barista
STARBUCK'S
04.2019 - 06.2019
Server/cefrtified Trainer
BUFFALO WINGS & RINGS
10.2015 - 04.2019
Key Holder
Bath & Body Works
08.2014 - 10.2015
HIGH SCHOOL DIPLOMA -
WILLIAM MASON HIGH SCHOOL