Alex Shepard
Canton,USA
Summary
Dynamic professional with extensive experience at FedEx, excelling in package handling and shipping logistics. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in heavy lifting and team collaboration, consistently delivering results in fast-paced environments. Committed to maintaining high standards of service and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Package Handler/Quality Assurance Assistant
FedEx Ground
Canton, US
11.2024 - Current
- Efficiently loads and unloads packages to be stored or moved closer to the recipient's delivery area.
- Practice safe lifting strategies while also keeping my work area clean.
- Contacts shippers and recipients when issues with shipping arise due to bad addresses and/or damaged shipments.
- Adapted to various environmental conditions in warehouse and outdoor settings.
Courier Driver
FedEx Express
Canton, US
08.2020 - Current
- Deliver and pick up packages within routed area.
- Sort and scan packages as they come back to the station.
- Answer customer questions on the road and over the front counter.
- Interact with all people throughout the day to insure customer satisfaction with the company.
Catering Assistant
OLD CAROLINA BBQ
Canton, US
09.2019 - 12.2020
- Meeting at a location closest to the event and collecting all the equipment and food in a timely manner.
- Setting up the food tables and serving the plates for weddings, parties and banquets.
Sales Associate
The Shoe Depot
Canton, US
01.2020 - 08.2020
- Helping customers on the floor with their shoe wants and needs.
- Working register and phones.
- Filling out online orders and putting away shipment.
Cashier/Customer Service
Lowe's
Alliance, US
07.2018 - 09.2019
- Frontend cashier/ customer service involves answering phones and directing customers to department of interest, looking up orders and dates, filing/ setting up credit cards, and standing by for any in store customer questions.
Dietary Aide
Altercare of Ohio, Inc.
Louisville, US
01.2017 - 07.2018
- Helping with the preparation of room trays for breakfast, lunch and dinner.
- Paying attention to room tickets and diets and or allergies.
Hostess
The Quarry Golf Club
East Canton, US
05.2016 - 11.2016
- To seat our customers and prepare reservation tables.
- Helping waiters with busy tables and clean up.
Education
High school or equivalent -
Louisville High School
Louisville, OH05.2018
Some College (No Degree) - Dental Assisting
Stark State College
Canton, OHSkills
- Dietary Aide Experience
- Office experience
- Customer service
- Cashiering
- Organizational skills
- Host/Hostess
- Delivery driver experience
- Retail Sales
- Cash handling
- Courier
- Warehouse experience
- Driving
- Package handling
- Shipping logistics
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Heavy lifting
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Package Handler/Quality Assurance Assistant
FedEx Ground
11.2024 - Current
Courier Driver
FedEx Express
08.2020 - Current
Sales Associate
The Shoe Depot
01.2020 - 08.2020
Catering Assistant
OLD CAROLINA BBQ
09.2019 - 12.2020
Cashier/Customer Service
Lowe's
07.2018 - 09.2019
Dietary Aide
Altercare of Ohio, Inc.
01.2017 - 07.2018
Hostess
The Quarry Golf Club
05.2016 - 11.2016
High school or equivalent -
Louisville High School
Some College (No Degree) - Dental Assisting
Stark State College