Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Alex Shepard

Canton,USA

Summary

Dynamic professional with extensive experience at FedEx, excelling in package handling and shipping logistics. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in heavy lifting and team collaboration, consistently delivering results in fast-paced environments. Committed to maintaining high standards of service and efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Package Handler/Quality Assurance Assistant

FedEx Ground
Canton, US
11.2024 - Current
  • Efficiently loads and unloads packages to be stored or moved closer to the recipient's delivery area.
  • Practice safe lifting strategies while also keeping my work area clean.
  • Contacts shippers and recipients when issues with shipping arise due to bad addresses and/or damaged shipments.
  • Adapted to various environmental conditions in warehouse and outdoor settings.

Courier Driver

FedEx Express
Canton, US
08.2020 - Current
  • Deliver and pick up packages within routed area.
  • Sort and scan packages as they come back to the station.
  • Answer customer questions on the road and over the front counter.
  • Interact with all people throughout the day to insure customer satisfaction with the company.

Catering Assistant

OLD CAROLINA BBQ
Canton, US
09.2019 - 12.2020
  • Meeting at a location closest to the event and collecting all the equipment and food in a timely manner.
  • Setting up the food tables and serving the plates for weddings, parties and banquets.

Sales Associate

The Shoe Depot
Canton, US
01.2020 - 08.2020
  • Helping customers on the floor with their shoe wants and needs.
  • Working register and phones.
  • Filling out online orders and putting away shipment.

Cashier/Customer Service

Lowe's
Alliance, US
07.2018 - 09.2019
  • Frontend cashier/ customer service involves answering phones and directing customers to department of interest, looking up orders and dates, filing/ setting up credit cards, and standing by for any in store customer questions.

Dietary Aide

Altercare of Ohio, Inc.
Louisville, US
01.2017 - 07.2018
  • Helping with the preparation of room trays for breakfast, lunch and dinner.
  • Paying attention to room tickets and diets and or allergies.

Hostess

The Quarry Golf Club
East Canton, US
05.2016 - 11.2016
  • To seat our customers and prepare reservation tables.
  • Helping waiters with busy tables and clean up.

Education

High school or equivalent -

Louisville High School
Louisville, OH
05.2018

Some College (No Degree) - Dental Assisting

Stark State College
Canton, OH

Skills

  • Dietary Aide Experience
  • Office experience
  • Customer service
  • Cashiering
  • Organizational skills
  • Host/Hostess
  • Delivery driver experience
  • Retail Sales
  • Cash handling
  • Courier
  • Warehouse experience
  • Driving
  • Package handling
  • Shipping logistics
  • Problem solving
  • Time management
  • Attention to detail
  • Team collaboration
  • Heavy lifting

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Package Handler/Quality Assurance Assistant

FedEx Ground
11.2024 - Current

Courier Driver

FedEx Express
08.2020 - Current

Sales Associate

The Shoe Depot
01.2020 - 08.2020

Catering Assistant

OLD CAROLINA BBQ
09.2019 - 12.2020

Cashier/Customer Service

Lowe's
07.2018 - 09.2019

Dietary Aide

Altercare of Ohio, Inc.
01.2017 - 07.2018

Hostess

The Quarry Golf Club
05.2016 - 11.2016

High school or equivalent -

Louisville High School

Some College (No Degree) - Dental Assisting

Stark State College