Alex Sherman
Salt Lake
Summary
Professional who excels in managing customer concerns and achieving resolution through effective communication and problem-solving. Background includes handling critical escalations and providing timely solutions that enhance customer satisfaction. Known for strong team collaboration and adaptability in dynamic environments, with expertise in conflict resolution and customer service.
Overview
15
15
years of professional experience
Work History
Member Relations 2
HealthEquity
PO Box 14374 Lexington, KY 40512
12.2018 - Current
- Provided excellent customer service, addressing concerns promptly and professionally.
- 3 Months of 100% CSAT, along with consistently low Average Handle Times, First call resolution, and high education.
- Assisted with multiple short term projects including, Member Requesting Supervisor, CTL Member Survey Followups, Migration to Scoop, and again to Salesforce Knowledge base migration, Mobile app testing, question line, and most recently Contact Information Review.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Warehouse Picker
1800 Contacts
Salt Lake, UT
10.2017 - 12.2018
- Used scanners to quickly locate and track items in warehouse.
- Improved order accuracy by diligently picking products according to pick lists and packing slips. With an average 98% pick accuracy,
- Organized warehouse shelves and racks to maximize space utilization.
Lawn Care Technician
City Of West Jordan, Utah
West Jordan, UT
03.2017 - 10.2017
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Seeded, and sodded lawns to provide visually appealing outdoor space.
- Promoted a respectful atmosphere at all times through courteous interactions with visitors and professional conduct while performing duties on cemetery grounds.
General Manager
Culver's Restaurant
Midvale, UT
02.2011 - 05.2016
- Led a daily 5-10 man shift of employees through effective communication, coaching, and training.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Created and maintained sufficient regular inventory levels and records to meet customer demands at all times.
Missionary
LDS Church
San Diego, CA
07.2013 - 06.2015
- Developed effective communication skills by interacting with diverse populations in various settings.
- Facilitated spiritual growth among congregation members, leading weekly services and bible study sessions.
- Proselytized and imparted knowledge of faith using strong public speaking and one-on-one discussions.
Education
West Jordan High School
West Jordan, UTSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Computer skills
- Active listening
- Organization and time management
- Verbal and Written communication
Timeline
Member Relations 2
HealthEquity
12.2018 - Current
Warehouse Picker
1800 Contacts
10.2017 - 12.2018
Lawn Care Technician
City Of West Jordan, Utah
03.2017 - 10.2017
Missionary
LDS Church
07.2013 - 06.2015
General Manager
Culver's Restaurant
02.2011 - 05.2016
West Jordan High School