Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Sherman

Salt Lake

Summary

Professional who excels in managing customer concerns and achieving resolution through effective communication and problem-solving. Background includes handling critical escalations and providing timely solutions that enhance customer satisfaction. Known for strong team collaboration and adaptability in dynamic environments, with expertise in conflict resolution and customer service.

Overview

15
15
years of professional experience

Work History

Member Relations 2

HealthEquity
12.2018 - Current
  • Provided excellent customer service, addressing concerns promptly and professionally.
  • 3 Months of 100% CSAT, along with consistently low Average Handle Times, First call resolution, and high education.
  • Assisted with multiple short term projects including, Member Requesting Supervisor, CTL Member Survey Followups, Migration to Scoop, and again to Salesforce Knowledge base migration, Mobile app testing, question line, and most recently Contact Information Review.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.


Warehouse Picker

1800 Contacts
10.2017 - 12.2018
  • Used scanners to quickly locate and track items in warehouse.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips. With an average 98% pick accuracy,
  • Organized warehouse shelves and racks to maximize space utilization.

Lawn Care Technician

City Of West Jordan, Utah
03.2017 - 10.2017
  • Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
  • Seeded, and sodded lawns to provide visually appealing outdoor space.
  • Promoted a respectful atmosphere at all times through courteous interactions with visitors and professional conduct while performing duties on cemetery grounds.

General Manager

Culver's Restaurant
02.2011 - 05.2016
  • Led a daily 5-10 man shift of employees through effective communication, coaching, and training.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Created and maintained sufficient regular inventory levels and records to meet customer demands at all times.


Missionary

LDS Church
07.2013 - 06.2015
  • Developed effective communication skills by interacting with diverse populations in various settings.
  • Facilitated spiritual growth among congregation members, leading weekly services and bible study sessions.
  • Proselytized and imparted knowledge of faith using strong public speaking and one-on-one discussions.

Education

West Jordan High School
West Jordan, UT

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Computer skills
  • Active listening
  • Organization and time management
  • Verbal and Written communication

Timeline

Member Relations 2

HealthEquity
12.2018 - Current

Warehouse Picker

1800 Contacts
10.2017 - 12.2018

Lawn Care Technician

City Of West Jordan, Utah
03.2017 - 10.2017

Missionary

LDS Church
07.2013 - 06.2015

General Manager

Culver's Restaurant
02.2011 - 05.2016

West Jordan High School

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