Alexander Shew
Ocala,Florida
Summary
Awarded two Navy and Marine Corps Achievement Medals for operational and leadership excellence. I possess a 12-year diverse background in team leadership, project management, and data analysis. Previously recognized for exceptional operational expertise and analytical skills. MBA credential enhances a comprehensive understanding of effectively leveraging business goals into business strategy.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
R&L Global Logistics
Ocala, FL
05.2024 - Current
- Served as the main point of contact for clients, improving coordination between Sales, Operations, and Finance departments.
- Focused on identifying growth opportunities and implementing client retention strategies, leading to a significant increase of over 25% in business volume.
- Monitored market trends and industry developments to provide informed decisions, resulting in a sales margin of 10%.
- Successfully collaborated with sales and operations teams to devise strategic logistics solutions for clients, resulting in more than 100 shipment lanes per week.
- Assisted in bid preparation with strategic analysis in collaboration with Carrier Procurement teams, increasing bid success rate by 10%.
Owner/Operator
2 Cent Farm
Ocala, FL
12.2023 - Current
- Supervised farm operations, handling day-to-day responsibilities while prioritizing horse welfare and maintaining property upkeep.
- Managed all financial responsibilities, including budgeting and expense management, to ensure sustainable resource allocation.
- Coordinate and execute routine maintenance of farm facilities and equipment, ensuring operational efficiency.
- Developed and implemented strategic plans to increase farm revenue and explore various business opportunities.
Human Resources Administrator
Chewy
Ocala, FL
12.2023 - 05.2024
- Orchestrated over 10 daily HR reports, efficiently handled complex employee inquiries, and provided solutions, enhancing HR's reputation and boosting employee morale.
- Administered timekeeping and attendance systems for over 600 employees, ensuring 100% accuracy in payroll processing.
- Created detailed HR reports utilized in making payroll decisions and strategic planning for more than 600 personnel.
- Leveraged 5+ technology platforms to facilitate effective internal communications, delivering important HR documents to over 100 employees per shift
Work Center Supervisor
US Navy
Norfolk, VA
01.2019 - 12.2023
- Managed day-to-day operations of a diverse team of 23 sailors, prioritizing operational efficiency, strong leadership, and strict compliance with company policies.
- Demonstrated strong leadership skills by implementing strategic communication initiatives and conveying complex operational needs to senior leadership promptly.
- Oversaw the planning and decision-making process for more than 176 maintenance actions.
- Exhibited exceptional attention to detail and information management skills by maintaining precise records for over 150 government assets.
Education
MBA - Business Administration And Management
University of Maryland
06-2023
Bachelor of Arts - Finance
University Of Wisconsin
12-2018
Skills
- Client Relations
- Strategic Planning
- Strategic communications
- Customer Relations
- Business Development
- Operational Efficiency
- Budget Management
- Process Improvement
Timeline
Customer Success Manager
R&L Global Logistics
05.2024 - Current
Owner/Operator
2 Cent Farm
12.2023 - Current
Human Resources Administrator
Chewy
12.2023 - 05.2024
Work Center Supervisor
US Navy
01.2019 - 12.2023
MBA - Business Administration And Management
University of Maryland
Bachelor of Arts - Finance
University Of Wisconsin