Alex Shield Leach
Seville,OH
Summary
Detail-oriented Auto Claims Professional with 5+ years of experience in Insurance Claims with a focus on Auto Theft Claims and a background in Customer-facing Roles and Claims Intake. Capable of managing multiple tasks and a variety of claims daily, with demonstrated high accuracy and quality, in a fast-paced and demanding work environment. Experience includes both in person and call center roles with heavy emphasis on task-based Workflow and high-production output.
Overview
11
11
years of professional experience
Work History
Total Theft Processor
Allstate Insurance Company
REMOTE
12.2022 - Current
- Manage between 50-75 Claims per day.
- Reviewed and processed insurance claims for compliance with company policies.
- Communicated with clients to gather necessary documentation for claims processing.
- Maintained accurate records in the claims management system for tracking purposes.
- Collaborated with team members to resolve complex claim issues effectively and efficiently.
- Assisted in training new employees on claims processing protocols and software usage.
- Performed additional duties as requested by management team.
- Communicate with clients using both oral and written communication skills to inform of claim updates.
Auto Claims Specialist
Allstate Insurance
REMOTE
05.2021 - 12.2022
- Handled calls with 100% quality overall.
- Handled between 30-40 calls per day.
- Assisted clients in completing claims forms and gathering necessary documentation.
- Collaborated with adjusters to facilitate timely claim processing.
- Utilized claims management software to track and update claim statuses.
- Educated customers about coverage options and claim procedures.
- Resolved customer concerns through effective communication and critical thinking skills.
- Maintained accurate records of all customer interactions and transactions.
- Provided support during high-volume periods to ensure efficient service delivery.
- Educated customers on their coverage options and limitations.
- Participated in training sessions to stay up to date with industry standards.
- Assisted with training new staff members in proper procedures for claim processing.
- Provided timely response to inquiries from customers, brokers, and internal staff.
- Assisted in the development and updating of claims policies and procedures to improve efficiency.
Sales Risk Advisor
Allstate Insurance
REMOTE
10.2020 - 05.2021
- Developed strong relationships with clients to understand their insurance needs.
- Educated clients on various insurance products and coverage options available.
- Assisted clients in completing insurance applications and binding policies.
- Collaborated with underwriters to ensure accurate policy issuance and underwriting decisions.
- Provided timely follow-up on quotes and inquiries to enhance customer satisfaction.
- Identified cross-selling opportunities among existing customers.
- Upsold products to policyholders and potential new clients.
Barista and Cashier
Westfield Insurance
Westfield Center, OH
10.2018 - 05.2019
Claims Intake and FNOL
Westfield Insurance
Westfield Center, OH
07.2018 - 10.2018
- Investigated and opened third party liability claims by legal and company standard using documents submitted by insureds and claimants.
Sales Associate and Photographer
Portrait Innovations
Medina, OH
10.2017 - 07.2018
Cleaner
MTO Cleaning
01.2017 - 06.2017
Housekeeper
HAMPTON INN BY HILTON
08.2015 - 01.2017
Education
Diploma -
Taylorsville High School
05-2013
Property and Casualty License -
10-2022
Skills
- Microsoft Outlook
- Microsoft Excel
- PowerPoint
- Microsoft Word
- Customer Service
- Sales
Activities
Weekly meetings with a group consisting of individuals from around the country consisting of roleplaying exercises with a heavy focus on creative problem solving, teamwork, debate and time management.
Timeline
Total Theft Processor
Allstate Insurance Company
12.2022 - Current
Auto Claims Specialist
Allstate Insurance
05.2021 - 12.2022
Sales Risk Advisor
Allstate Insurance
10.2020 - 05.2021
Barista and Cashier
Westfield Insurance
10.2018 - 05.2019
Claims Intake and FNOL
Westfield Insurance
07.2018 - 10.2018
Sales Associate and Photographer
Portrait Innovations
10.2017 - 07.2018
Cleaner
MTO Cleaning
01.2017 - 06.2017
Housekeeper
HAMPTON INN BY HILTON
08.2015 - 01.2017
Property and Casualty License -
Diploma -
Taylorsville High School