Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEX SHILLEY

FOUNTAIN HILL,PA

Summary

Mr. ALEX E Shilley a professional, Bachelor of Public Administration with emphasis in management (BPA) University of Liberia State run university, and Senior Student, Graduate Student Studying HealthCare Administration (MHA-MS) University of American Public University. Mr. ALEX E Shilley successful experience of leadership in past position. I demonstrate personal values as a Healthcare Student, humility, service, respect, integrity, and communication With in the Healthcare and Mental health sectors, I bring a great interpersonal health care skill and enhance professional growth, planning, directing, and coordinating all operations in the company, especially to the Individuals or customers. Memory care, physical care, and psycho-emotional care optimizing resident quality of life and retain strong partnerships with team member (Employees) and outside customers. When hire me, I am Deeply committed and determined to treat my individual with dignity and respect, my goal is to win their trust and alleviate any embarrassment or anxiety they may feel when needing assistance.

In addition, as a leader I maintain that having more relationships with both customers/Individuals and employees as it ensures a need to use more open communication to solve conflicts if they occur. I use these techniques such as listening more to issues and being able to use a trust.

Overview

24
24
years of professional experience

Work History

Direct Support Professional (DSP)

AGAPE Human Services
Easton Pa, PA
07.2021 - Current
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.

Managing Employer

The Arc Of Lehigh And Northampton Counties
Bethlehem, PA
04.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Direct Support Professional (DSP)/Community Support Worker

Keystone Human Services
Whitehall Pa, PA
06.2018 - Current
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.

Team Lead, Recovery Coach

Access Services
Bethlehem, PA
04.2017 - 03.2021
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Directed and supervised team of 8 person engaged in daily living and Doctor appointment development.
  • Designed strategic plan for component development practices to support future projects.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.

Residential Supervisor /Direct Support Professional

Community Options Inc
Allentown, PA
01.2016 - 04.2017
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.

Sale Associate

Walmart
Whitehall Pa, PA
01.2015 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Master of Science - Healthcare Administration

American Public University System
Charles Town, WV
01.2023

BBA - Public Administration

University of Liberia
Capitol Bye Pass Monrovia Liberia
12.2012

Diploma - Computer Science

International Institute of Computer Science
Ashmun St. Monrovia Liberia
01.2009

High School Diploma -

Messiah Christian Academy
Ganta City Nimbia Co. Liberia
08.2004

Skills

  • Client Requirements
  • Bedside Care
  • Mobility Support
  • Injury Support

Timeline

Direct Support Professional (DSP)

AGAPE Human Services
07.2021 - Current

Managing Employer

The Arc Of Lehigh And Northampton Counties
04.2019 - Current

Direct Support Professional (DSP)/Community Support Worker

Keystone Human Services
06.2018 - Current

Team Lead, Recovery Coach

Access Services
04.2017 - 03.2021

Residential Supervisor /Direct Support Professional

Community Options Inc
01.2016 - 04.2017

Sale Associate

Walmart
01.2015 - 01.2016

Master of Science - Healthcare Administration

American Public University System

BBA - Public Administration

University of Liberia

Diploma - Computer Science

International Institute of Computer Science

High School Diploma -

Messiah Christian Academy
ALEX SHILLEY