Alexandra Silvas
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and beverage preparation at TopGolf. Proven ability to lead teams, optimize workflows, and enhance guest satisfaction. Skilled in staff training and inventory management, consistently delivering exceptional dining experiences while maintaining high standards of service.
Diligent Bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Motivated Barista with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Head Bartender
TopGolf
05.2023 - Current
- Provided excellent customer service to enhance guest satisfaction and dining experience.
- Maintained cleanliness and organization of tables and dining area throughout shifts.
- Collaborated with kitchen staff to ensure prompt food delivery and address special requests.
- Adapted quickly to high-pressure situations during peak hours, ensuring smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Barista Shift Supervisor
Starbucks
06.2020 - 05.2023
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas on coffee brewing techniques and store protocols.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented workflow enhancements to improve efficiency during peak hours.
- Monitored compliance with safety and sanitation standards throughout the shift.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Server
Nuecess Cafe
01.2018 - 01.2019
- Provided exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Tuloso Midway
Corpus Christi, TX08-2019
Skills
- Customer service
- Beverage preparation
- Team leadership
- Inventory management
- Staff training
- Workflow optimization
- Conflict resolution
- Communication skills
- Event coordination
- Memory retention
Certification
- Cardiopulmonary Rececitation Training - American Heart Association
Languages
American Sign Language
Professional Working
Timeline
Server/Head Bartender
TopGolf
05.2023 - Current
Barista Shift Supervisor
Starbucks
06.2020 - 05.2023
Server
Nuecess Cafe
01.2018 - 01.2019
High School Diploma -
Tuloso Midway