Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alex Sinclaire

Colorado Springs,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and close attention to detail. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Customer Service Representative

Tiffany Antone Allstate Agency
09.2024 - Current
  • Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.
  • Collaborated with team members for efficient problem-solving and optimal customer service delivery.
  • Enhanced client relationships by providing personalized service and attention to detail.
  • Maintained strict compliance with industry regulations, company policies, and ethical guidelines in all aspects of customer service delivery.
  • Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
  • Responded to customer requests for products, services, and company information.

Shift Lead

Starbucks
08.2020 - 09.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Business Manager Assistant & Floor Lead

Richard Skorman Inc
06.2018 - 08.2020
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Assisted with hiring process and training of new employees.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Optimized inventory management, reducing waste and ensuring availability of key products.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.

General Manager

Epic Remedy
10.2014 - 05.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Education

High School Diploma -

William J Palmer High School
Colorado Springs, CO

Skills

  • Detail-oriented
  • Compliance monitoring
  • Reliability
  • Customer service focus
  • Document preparation
  • Financial management
  • Fast learner
  • Problem resolution

Accomplishments

  • Partner of the Quarter twice
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Property and Casualty License - Colorado Department of Insurance.

Timeline

Licensed Customer Service Representative

Tiffany Antone Allstate Agency
09.2024 - Current

Shift Lead

Starbucks
08.2020 - 09.2024

Business Manager Assistant & Floor Lead

Richard Skorman Inc
06.2018 - 08.2020

General Manager

Epic Remedy
10.2014 - 05.2018

High School Diploma -

William J Palmer High School

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Alex Sinclaire