Alex Siqueira
Lewisville,TX
Summary
Safety-focused Fleet Service Clerk with three years of experience in aircraft loading, unloading, cleaning, and servicing. Experienced Crew Chief skilled in efficiently transporting cargo, managing crews, and ensuring safe environments.
Overview
19
19
years of professional experience
Work History
Fleet Service Clerk
Envoy Air
Dallas, TX
03.2022 - Current
- Move baggage and cargo of various weights to and from aircraft
- Drive and operate belt loaders
- Service aircraft at gates with ground power and air conditioning
- Tow and pushback aircraft from gates
- Service aircraft lavatories and water ports
- Clean interior of aircraft when needed
- Position beverage and luggage carts around the ramp area.
Customer Service Representative and Sales
Asurion
Dallas, TX
07.2021 - 03.2022
- Answer the calls from AT&T customers to help them open a claim on their electronic devices as a cellphone, tablet’s, laptop’s and similar, or to help customers with their complaints and another issues
- Sales Expert, in every call answered I had to mention about HomeTech Protection which is a product for customer have their home devices covered
- The monthly goal it was 30 HomeTech sales per employee
- I normally was making 50 sales until the 13th of each month.
Coffee Boutique Sales Specialist
Nespresso SA
Dallas, TX
06.2017 - 10.2019
- Responsible for selling more than 30% of total sales yearly and named the top seller in the United States
- Prioritized a high-quality customer service to fulfil coffee orders while upselling machines and accessories
- Advised clientele on selecting coffee products that best fit their needs and giving coffee knowledge insights
- Demonstrated the quality aspects of Nespresso products that lead to customer satisfaction and increased sales.
Staff Leader
HRosling Staffing
Dallas, TX
01.2016 - 05.2017
- Lead houseman staff on daily basis to meet organizational needs for specific hotel chains
- Trained new hires in order to improve business reliability and reputation
- Monitored guest satisfaction and addressed concerns to improve staff performance.
Kitchen Supervisor
Rafain Steakhouse
Dallas, TX
01.2015 - 12.2015
- Managed kitchen staff scheduling and forecasted demand of products
- Dealt with any customer satisfaction complaints and praises to develop long-term relationship
- Promoted staff camaraderie to increase team performance and deliver a high standard service to clients.
Assistant Store Manager
Handbook Clothier
Sao Paulo, Brazil
01.2013 - 12.2014
- Supervised and trained associates to develop skills and increase sales
- Provided exceptional customer service while ensured the customer needs were met
- Built relationships with customers to promote long term business growth and assisted in managerial operations.
Dietitian
Costa Cruises
Rio de Janeiro, Brazil
08.2012 - 12.2013
- Managed ingredients and food selection to meet daily onboard dietary restrictions
- Assisted cruise guests to achieve required dietary needs
- Coordinated 24-hour room and board service to all guests.
Owner
Paulistinhos
Sao Paulo, Brazil
08.2009 - 12.2012
- Created gastronomic concepts to provide fast and healthy meals with high profitability
- Implemented a 24-hour on-demand delivery service to better serve clientele
- Planned family meals according to customer feedback and acceptability.
Customer Service Representative
META Solutions
Sao Paulo, Brazil
01.2006 - 07.2009
- Assisted customers finding appropriate insurance policies to meet demand
- Upsold perks and additional features to current and future clients
- Adhered to standard daily, weekly, and monthly metrics.
Education
Associate of Science in Business Administration and Marketing -
Richland College
Dallas, TXSkills
- Customer Relations
- Quality Assurance
- Interpersonal Skills
- Attention to Detail
- Active Listening
- Content management expertise
- Adaptability and Flexibility
- Business Development
- Logistics Coordination
- Experience in leadership
- Relationship Building
- Time Management
- Team Collaboration
- Adaptability
- Analytical Thinking
- Multitasking
- Problem-solving aptitude
- Organizational Skills
- Decision-Making
- Interpersonal Communication
- Self Motivation
- Effective Communication
- Time management abilities
- Goal Setting
- Team building
- Teamwork and Collaboration
- Problem-Solving
- Professionalism
- Problem-solving abilities
Languages
- English (Fluent)
- Portuguese (Native Language)
- Spanish (Advanced)
Timeline
Fleet Service Clerk
Envoy Air
03.2022 - Current
Customer Service Representative and Sales
Asurion
07.2021 - 03.2022
Coffee Boutique Sales Specialist
Nespresso SA
06.2017 - 10.2019
Staff Leader
HRosling Staffing
01.2016 - 05.2017
Kitchen Supervisor
Rafain Steakhouse
01.2015 - 12.2015
Assistant Store Manager
Handbook Clothier
01.2013 - 12.2014
Dietitian
Costa Cruises
08.2012 - 12.2013
Owner
Paulistinhos
08.2009 - 12.2012
Customer Service Representative
META Solutions
01.2006 - 07.2009
Associate of Science in Business Administration and Marketing -
Richland College