Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
OfficeManager
Alex Smith

Alex Smith

Manager
Warren,MI

Summary

Accomplished Manager with seven years of success orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Overview

14
14
years of professional experience
7
7
years of post-secondary education
4
4

Years served in the United States Air Force

Work History

Assistant Manager

Walgreens
Clinton Township, MI
07.2015 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Improve store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer experience.
  • Supervise the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
  • Analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
  • Supervise receiving, stocking, pricing, returning, and transferring of merchandise.
  • Analyze financial and performance data (KPI); develops action plans to increase sales and control costs.
  • Analyze pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy.
  • Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition.
  • Plans staffing needs, manages candidate pool, conducts the interview process and makes hiring decision.

Shift Lead

Walgreens
St. Clair Shores, Michigan
08.2013 - 07.2015
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Assign/delegate tasks based on individual skill set
  • Conduct cash reconciliation for all cash registers as well as an accurate safe count
  • Weekly documentation of Dashboard findings for loss prevention
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Service Clerk

Walgreens
St. Clair Shores , Michigan
10.2012 - 08.2013
  • Handle front end transactions as well as weekly shipment of inventory
  • Rendered great customer service to all patrons
  • Able to complete a multitude of tasks in between transactions
  • Increased sales by offering advice on purchases and promoting additional products
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Machinist

Yoe Industrial
Clinton Township, MI
01.2012 - 07.2013
  • One of three employees; relied on heavily to produce
  • Troubleshot, repaired, and crafted parts for hydraulic cylinders
  • Disassembled all incoming cylinders; reassembled and tested upon completion of repair
  • Responsible for storage and organization of back stock.
  • Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.

Communication/ Navigation System Specialist

United States Air Force
10.2007 - 10.2011
  • Troubleshot and repaired line replaceable units within the communication and navigation system
  • Perform/assist with general maintenance on aircraft (tire change, refuels, engine runs, etc.)
  • Extensive experience with team-based tasks
  • Documentation of all completed work through multiple mediums (daily log book, GO81 computer system, calling tower to open/close work orders, utilizing aircraft forms, etc.).

Education

Bachelor of Science - Business Administration

Wayne State University
Detroit, MI
12.2016 - Current

Associate of Science - General Business

Macomb Community College
Warren, MI
01.2014 - 08.2016

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Efficiencyundefined

Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin

Timeline

Bachelor of Science - Business Administration

Wayne State University
12.2016 - Current

Assistant Manager

Walgreens
07.2015 - Current

Associate of Science - General Business

Macomb Community College
01.2014 - 08.2016

Shift Lead

Walgreens
08.2013 - 07.2015

Service Clerk

Walgreens
10.2012 - 08.2013

Machinist

Yoe Industrial
01.2012 - 07.2013

Communication/ Navigation System Specialist

United States Air Force
10.2007 - 10.2011

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