Alex Soeltz

Worked at both Camp Wind-In-The-Pines in Plymouth, MA and Camp Favorite in Brewster, MA. I was a CIT and Unit Counselor at WIP, and the Arts & Crafts Supervisor at Favorite.

• Worked with children of varying age, interest, skill, and developmental levels.
• Led groups of children safely through variety of camp activities.
• Supported children by actively listening and offering encouragement.
• Organized and guided group activities by leading, coaching, and participating with campers.
• Acted as positive role model and mentor to provide campers with constructive guidance and promote creativity and kindness.
• Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
• Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.

• Assisted customers in navigating company website, online resources, and self-service options for streamlined support experiences.
• Contributed to the development of departmental guidelines for handling difficult situations with dissatisfied customers effectively.
• Improved first-call resolution rates by using critical thinking skills to quickly diagnose issues and provide appropriate solutions.
• Retained at-risk customers by offering customized solutions, empathizing with their concerns, and demonstrating a genuine commitment to their satisfaction.