Alex Stankey
Columbus
Summary
Dynamic Systems Analyst with a proven track record at Nationwide Children's Hospital, excelling in IT infrastructure and systems analysis. Recognized for enhancing system efficiency and achieving high first-call resolution rates through analytical thinking and problem-solving aptitude. Committed to continuous improvement and delivering exceptional end-user support in fast-paced environments.
Overview
15
15
years of professional experience
Work History
IS Specialty Applications - Systems Analyst II
Nationwide Children Hospital
03.2023 - 04.2025
- Worked effectively in fast-paced environments.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Proven ability to learn quickly and adapt to new situations.
- Installed improvements and adjusted parameters to optimize functionality.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Trained users and supported variety of problems with hardware and software.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with company goals.
IS Customer Service Analyst I
Nationwide Children's Hospital
10.2010 - 03.2023
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
- Assisted in training new help desk staff, sharing best practices and technical knowledge for improved service quality.
- Maintained detailed documentation of all help desk interactions utilizing service-now for future reference and analysis.
- Created and assisted in maintaining an active knowledge base of known issues.
- Collaborated effectively with cross-functional teams on large-scale projects, ensuring seamless integration of end-user support throughout the project lifecycle.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assisted with on-boarding and training new hires
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Identified trends in customer inquiries, providing insights to improve products or services accordingly.
Education
Hilliard Davidson Highschool
Hilliard, OHSkills
- IT infrastructure
- Systems analysis
- Attention to detail
- Problem-solving aptitude
- Continuous improvement
- Analytical thinking
Timeline
IS Specialty Applications - Systems Analyst II
Nationwide Children Hospital
03.2023 - 04.2025
IS Customer Service Analyst I
Nationwide Children's Hospital
10.2010 - 03.2023
Hilliard Davidson Highschool
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