Dependable team member with prior expertise in customer service and problem-solving. Great ability to optimize workflow and maintain safety compliance while operating heavy equipment in airport operations. Strong communication and adaptability skills to contribute to ramp operations.
Overview
3
3
years of professional experience
Work History
Airport Ramp Agent
Worldwide Flight Services
Los Angeles, California
11.2025 - Current
Executed timely loading and unloading of baggage from aircraft to meet schedules.
Operated ground support equipment to enhance aircraft servicing efficiency.
Coordinated with flight crews to ensure punctual departures and arrivals.
Conducted thorough safety checks on equipment and work areas prior to operations.
Communicated with team members to optimize workflow processes.
Assisted in training new ramp agents on operational procedures and safety protocols.
Managed operation of heavy equipment, including tugs, loaders, and conveyor belts.
Ensured compliance with safety regulations during baggage and cargo handling.
Cashier/Customer Service/Sales Associate
In-N-Out Burger
Lawndale, CA
03.2023 - 10.2025
Provided exceptional customer service while handling inquiries and resolving issues.
Educated customers on menu items and promotions to facilitate informed choices.
Trained new cashiers on procedures and best practices for effective service delivery.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Greeted customers and answered any questions they had about the store's products and services.
Stocked shelves with merchandise regularly.
Attended weekly team meetings to review performance goals and objectives.