Alex Still

• Supervised daily site operations, ensuring compliance with safety regulations and company policies.
• Coordinated project schedules and resource allocation to optimize workflow efficiency.
• Conducted regular inspections to assess work quality and adherence to project specifications.
• Mentored junior staff in operational procedures and safety protocols, enhancing team performance.

• Maintain, configure, and deploy Windows servers in enterprise LAN environments.
• Support user and system issues including accounts, printers, storage, and backups.
• Monitor server health, logs, and hardware; replace failed components as needed.
• Apply monthly patches and vulnerability scans to ensure compliance and stability.

Key Achievements:

• Improved system reliability through proactive patching and monitoring.
• Maintained accurate asset inventory and rack documentation.

• Collaborated with a team to deliver system administration and security solutions for Microsoft server cloud migration.
• Key Contributions:
• STIG servers to ensure proper security reciprocity.
• Working with application admins to ensure the applications on the server will run appropriately on the new cloud environment.

• Directed a team of 3 in executing maintenance and administrative functions for virtual and physical servers. Oversaw adherence to current STIG checklists, PMIs, and vulnerability management protocols. Managed data backup processes and ensured proper handling of backup tapes.
• Key Contributions:
• Timely and precise operations on all servers with STIG items. Reducing security risks on our network.
• Resolved 14 “outages” or problems where we ran into servers not operating correctly.

• Contributed to advanced programs team by implementing system administration and security measures within special access programs.
• Key Contributions:
• Maintained special access program mission systems and users as well as the network infrastructure.
• Conducted critical security training and ensured facility was in compliance of National Security Agency requirements
• Maintained cryptologic systems and user accounts for the AOR.

• Assisted in providing networked application resources by designing, configuring, installing, and managing data services, operating systems, and server applications. Supported directory services through the use of dynamically-assigned internet protocol (IP) addresses, domain name server (DNS), network storage devices, and electronic messaging resources.
• Key Contributions:
• Directed installation of rogue system detection for 138 subnets, enhancing network integrity for 4,500 devices on a $37 million infrastructure.
• Managed 67 servers; secured 9k devices on 2 networks in support of 17K personnel

• Employed TTPs on Air Force and DoD computer networks to defend against hostile information operations. Analyzed risks and/or vulnerabilities and takes corrective action to mitigate or remove them.
• Key Contributions:
• Mitigated 203k threats for 4.5k nodes while supporting 14 separate networks for ISR operations.
• Lead rogue system detector installation on 138 subnets for 4.5k devices on a $37M network.

• Provided 24/7 service desk support for three networks serving 6,000 users. Categorized, isolated, and resolved system issues. Assisted in fault recovery by validating, isolating, and correcting faults while confirming service restoration with customers. Processed documents and coordinated resolution of trouble calls from lower support levels. Managed scheduled and authorized outages. Submitted outage reports for unscheduled outages.
• Key Contributions:
• Reviewed/task/tracked JBSA SIPRNet Time Compliance Network Orders which ensure network security compliance.
• Answered 3000 tickets; delivered exemplary customer support. Issued 363 2FA tokens/accounts.