Alex Stone
Flagstaff,AZ
Summary
Dynamic and personable professional with over 10 years of experience in client-facing roles and more than 7 years in interdepartmental synergy operations engineering. Proven ability to thrive in fast-paced environments, leveraging strong communication and organizational skills along with meticulous attention to detail to foster collaboration and drive results. Consistently demonstrates impactful leadership while adeptly adhering to established company policies and protocols. A commitment to excellence ensures seamless integration of technical skills with a focus on enhancing team performance and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager, Customer Success
VERSES, Inc.
04.2025 - 10.2025
- Served as primary liaison for strategic enterprise partners, ensuring alignment across product, engineering, and operations teams.
- Designed and led all customer onboarding sessions and product feedback calls, driving adoption, and the collection of actionable product insights.
- Acted as chief CRM (HubSpot) administrator — configuring the helpdesk, deals pipeline, and automated workflows to streamline marketing and sales operations.
- Built cross-departmental dashboards and reports to track KPIs for customer success, sales, and leadership teams.
- Developed and implemented scalable customer success frameworks to support the full client lifecycle from onboarding to renewal.
- Streamlined communication and escalation processes between partner organizations and internal teams, improving collaboration and response times.
Community Manager
Fresh Content Society, Inc.
03.2024 - 02.2025
- Manage and engage across multiple client social media accounts, ensuring timely customer service.
- Develop and maintain brand voice, tone, and community personas.
- Monitor and interact with comments, messages, @ mentions, and user-generated content.
- Conduct influencer outreach, giveaways, and audience engagement initiatives.
- Track social media trends, optimize strategies, and recommend new tools.
Facility Administrator
The Short Term Rental Life
02.2023 - 03.2024
- Managed a diverse portfolio of residential and commercial properties, overseeing tenant relations, vendor coordination, and staff supervision to ensure safe, efficient operations and high customer satisfaction.
Test Engineer II (QAE)
GoFundMe, Inc.
02.2020 - 10.2022
- Chief QAE for charity focused product surfaces, both domestic and international, specializing in localization and internationalization.
- Create and deliver test plans while meeting product roadmap deadlines.
- Release Management + extensive manual/regression testing.
- Proactively provide insights at all development stages to ensure product quality.
- Curate resources+strategies to encourage cross-functional efficiency.
DATA ANALYST / BUSINESS OPS SPECIALIST
GoFundMe, Inc.
02.2017 - 12.2019
- Responsible for identifying and exposing key datapoints to measure performance.
- Provide software adoption and job skills training.
- Oversee weekly reporting on top partnerships, exceeding $30M+ per year.
- Select, implement, and support the business technology stack.
- Leverage multiple data sources to generate reports for stakeholders.
- Analyze data to identify trends for Product Development and forecasting.
ELEVATED SOLUTIONS SUPPORT LEAD
CrowdRise by GoFundMe
02.2016 - 02.2017
- Oversaw VIP client support and high-level escalations while building and scaling a new Customer Success team; streamlined processes for rapid growth, managed training and QA programs, and maintained the company Knowledge Base to ensure consistent, high-quality service delivery.
CUSTOMER SUPPORT SPECIALIST
CrowdRise, Inc.
11.2011 - 02.2016
- Delivered exceptional multi-channel customer support while serving as a key liaison between users and internal teams; consistently exceeded performance metrics, streamlined procedures to boost efficiency, and contributed strategic insights to company-wide initiatives.
Education
Associate of Science -
Michigan State University
Skills
- // PROFESSIONAL
- Project Management
- Data Analysis
- Process Building
- Researching
- Problem solving
- Technical Project Mgmt
- // TECHNICAL
- Asana
- Hubspot CRM
- Microsoft Word
- Cross-functional collaboration
- Microsoft Excel
- Slack
- Zendesk
- Reporting oversight
- Operations management
- Data-driven decision making
- Cross-functional team leadership
Certification
- REPORTS BUILDER
- HUBSPOT SALES
- HUBSPOT SERVICE
- HUBSPOT INBOUND MARKETING
Timeline
Senior Manager, Customer Success
VERSES, Inc.
04.2025 - 10.2025
Community Manager
Fresh Content Society, Inc.
03.2024 - 02.2025
Facility Administrator
The Short Term Rental Life
02.2023 - 03.2024
Test Engineer II (QAE)
GoFundMe, Inc.
02.2020 - 10.2022
DATA ANALYST / BUSINESS OPS SPECIALIST
GoFundMe, Inc.
02.2017 - 12.2019
ELEVATED SOLUTIONS SUPPORT LEAD
CrowdRise by GoFundMe
02.2016 - 02.2017
CUSTOMER SUPPORT SPECIALIST
CrowdRise, Inc.
11.2011 - 02.2016
Associate of Science -
Michigan State University
INTERESTS
Travelling, Camping, Hiking, Empowering Peers, Continued Education
Additional Relevant Experience
- President - Flagstaff Disc Golf Club, Flagstaff
- December 2021 — Present
- Establish, lead, facilitate recurring monthly meetings.
- Steer the development of annual club goals.
- Direct meetings and prepare meeting agendas.
- Act as the spokesperson and key contact for the club.
- Delegate responsibilities to other board members and members at large.
- Director of Merchandising - PDGA Master's Disc Golf World Championships, Flagstaff
- 2023
- Leverage research and data to curate a diverse range of popular disc golf merchandise.
- Manage inventory, vendors, and contracts efficiently.
- Set competitive pricing and design an attractive merchandise layout.
- Collaborate with marketing efforts to promote merchandise.
- Develop and manage a budget, maintaining accurate financial records.
- Evaluate merchandise success using sales data.