Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Carlson

Manager
Rockford,IL

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Manager

Tom And Jerry's
Rockford, IL
07.2021 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Sorter

UPS
Rockford, IL
10.2022 - 05.2023
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Used hand-held scanner to enter data product information.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Inspected items for damage or defects before sorting as part of quality control process.

Cashier

Taco Bell
11.2022 - 03.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Upsold additional products and services to customers, increasing revenue.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Cashier

Woodmansfoodmarkets
11.2020 - 07.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Lifted up to 40 pounds at once and used forklift to move heavier loads.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Server

Plasa Los Ponchos
12.2019 - 08.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

Penn And Foster
Scottsdale
05.2001 -

Skills

    Policy Implementation

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Timeline

Cashier

Taco Bell
11.2022 - 03.2023

Sorter

UPS
10.2022 - 05.2023

Manager

Tom And Jerry's
07.2021 - Current

Cashier

Woodmansfoodmarkets
11.2020 - 07.2021

Server

Plasa Los Ponchos
12.2019 - 08.2020

High School Diploma -

Penn And Foster
05.2001 -

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