Alex Strunk
Lock Haven,PA
Summary
Seasoned Front of House Manager offering comprehensive background in hospitality management. Skilled in coordinating dining room operations, overseeing staff and ensuring customer satisfaction. Known for implementing effective strategies to improve workflow efficiency and team productivity. Demonstrated success in fostering strong relationships with customers while maintaining high levels of professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Manager
Rock Bottom Riverfront Tavern
Lock Haven, PA
04.2017 - Current
- Responsible for ordering supplies necessary for front-of-house operations.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Assisted with training new staff members on proper customer service techniques.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Processed payments from customers using various payment methods.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Monitored dining room cleanliness and tidiness at all times.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Promoted a positive work environment by encouraging collaboration among team members.
- Checked quality of food before it was served to customers.
- Managed reservations system including taking reservations over phone or online booking systems.
- Handled guest complaints professionally and efficiently.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Resolved customer complaints in a professional manner.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
Education
High School Diploma -
Hollidaysburg Area Senior High School
Hollidaysburg, PA06-2016
Skills
- Training and coaching
- Restaurant Operations
- Staff Supervision
- Hygiene standards
- Complaint Handling
- Task Delegation
- Upselling strategies
- Staff Management
- Policy Enforcement
- Order Accuracy
- Quality Standards
- Menu knowledge
- Reservation Management
- Guest Relations
- Promotional Events
- Health Code Compliance
- Health and Safety Regulations
Affiliations
- Reading
- Spending time with dogs.
- Spending time with my family.
- Socializing with friends.
Accomplishments
- Competed at districts for high school track and field.
- Competed and won awards in gymnastics.
- Awarded for top sales while employed at Pacsun clothing store.
Certification
- RAMP certified
Timeline
Front of House Manager
Rock Bottom Riverfront Tavern
04.2017 - Current
High School Diploma -
Hollidaysburg Area Senior High School
- RAMP certified
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