Alex Stvil
North Miami Beach,FL
Summary
Dynamic and customer-focused professional with extensive experience in sales and customer service, seeking a Specialist position to leverage my ability to uncover customer needs, provide tailored solutions, and foster long-term relationships, while contributing to team success and store performance.
Overview
15
15
years of professional experience
Work History
Chef Assistant
RSMACKERZ
10.2015 - Current
- Provide support for the head chef of catering group for a variety of events, including managing inventory, ensuring the food safety and cleanliness standards are met and helping kitchen staff with food preparation
Customer Service Associate
H&M
03.2013 - 08.2016
- Demonstrate excellent customer service in a leadership position that includes all aspects of duties including inventory/stock, customer assistance, cleaning & maintenance and unloading merchandise via trucks
- Demonstrated active listening skills when responding to customer questions and complaints.
Customer Service Representative
IQOR/Asurion
05.2009 - 03.2013
- Provide superior customer service in a high volume call center setting, assisting with product/service information and technical support for mobile devices
- Demonstrate the ability to provide quality assurance and empathy, while building sustainable rapport and trust with customers
Education
HS Diploma -
North Miami Senior High Scho
Skills
- Customer Needs Analysis
- Sales and Product Knowledge
- Technical Support and Troubleshooting
- Visual Merchandising
- Team Collaboration and Leadership
- Inventory Management
- Quality Assurance
- Empathy and Rapport Building
- Problem Resolution
- Effective Communication
- Proactive Learning and Application
Timeline
Chef Assistant
RSMACKERZ
10.2015 - Current
Customer Service Associate
H&M
03.2013 - 08.2016
Customer Service Representative
IQOR/Asurion
05.2009 - 03.2013
HS Diploma -
North Miami Senior High Scho