FRANCHESCA ESPINAL
METHUEN,United States
Summary
Proactive billigual Clinical Coordinator/MA excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling, admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
8
8
years of professional experience
Work History
Medical Assistant/Clinical Care Coordinator
Intergratived Health Care
01.2020 - Current
- Collaborated with physicians to discuss patient care needs and develop strategies to achieve quality care metric goals
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Monitored medical services to assess the quality of care and the appropriate allocation of resources
- IM, SC Injection
- Vitals
- Send prescriptions, complete care plans, and discharge summaries
- Prior authorization
- Answering emails and phone calls
- Coordinate laboratory services, hospital admissions, and insurance information.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Built strong relationships with patients and families for optimized care satisfaction.
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.
- Gathered, processed, and shipped lab specimens.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Created weekly schedules for staff, taking into account sick days and vacation time.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Followed informed consent processes and maintained records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Monitored supply levels and placed orders for laboratory supplies.
Nursing Intern
Cedar View Rehabilitation & Healthcare Center
09.2022 - 03.2024
- Observed and reported any changes in patient condition to proactively address potential risks.
- Prepared and administered medications in accordance with established protocols.
- Educated patients on nutrition, disease prevention and post-discharge care to support overall wellness.
- Recorded vital signs and intake and output of patients and documented information in software
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assessed patients and assisted in devising treatment methods designed to reduce pain and discomfort.
- Documented and communicated patient information in EMR system for accurate tracking.
- Monitored and documented patient intake and output levels and reported concerns to care team.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Bartender/Server
Olive Garden
09.2016 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Associate of Science - Licensed Practical Nurses (LPNs)
Northern Essex Community College
Haverhill, MA08.2024
Skills
- HIPAA
- Exam Coordination
- Infection Control
- Problem Resolution
- New Hire Training
- Patient Services Management
- Sanitation and sterilization Administer medication
- Injections
- Phlebotomy
- Patient Education
- Informed Consent
- Patient Care Planning
- Medical Records Management
Languages
Spanish
Native or Bilingual
Timeline
Nursing Intern
Cedar View Rehabilitation & Healthcare Center
09.2022 - 03.2024
Medical Assistant/Clinical Care Coordinator
Intergratived Health Care
01.2020 - Current
Bartender/Server
Olive Garden
09.2016 - 08.2023
Associate of Science - Licensed Practical Nurses (LPNs)
Northern Essex Community College
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