Alex Swisher
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Department Sales Floor Supervisor
Lowes Home Improvment
01.2021 - 02.2024
- Developed strong relationships with vendors for timely delivery of merchandise orders while negotiating favorable pricing terms for the department.
- Increased department sales by implementing effective merchandising strategies and closely monitoring inventory levels.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Led the department in achieving sales targets consistently through motivational leadership and hands-on coaching of team members.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Ensured compliance with all safety regulations by training staff on proper procedures and consistently enforcing standards throughout the sales floor area.
- Reduced employee turnover by fostering a positive work environment and recognizing high-performing team members through reward programs.
Customer Service Supervisor
At Home Decor Superstore
05.2019 - 05.2020
- Created customer support strategies to increase customer retention.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Logistics Account Executive
Total Quality Logistics Inc.
01.2019 - 03.2019
- Tracked market and industry trends, regulations and practices through trade shows and publications.
- Collaborated with sales teams to provide accurate quotes for transportation services, leading to increased revenue opportunities.
- Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Used consultative sales approach to understand and meet customer needs.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Prepared pricing agreements and contracts to close sales.
- Built professional sales presentations to promote services to groups of potential customers.
Team Member
Planet Fitness
05.2018 - 12.2018
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Assisted in onboarding of new team members by providing guidance, support, and training resources to ensure smooth transition into work environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Maintenance Technician
Holiday Inn
06.2016 - 05.2018
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Reported issues to property manager so effective resolutions could be put into place.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Performed preventive maintenance and repairs on various types of equipment.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Executed tasks within time and budget constraints.
- Installed and maintained plumbing and HVAC systems.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Collaborated with team members to complete larger repair projects efficiently.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Education
No Degree - Creative Writing
Capital University
Columbus, OHHigh School Diploma -
Westland High School
Galloway, OH2013
Skills
- Calendar and Scheduling Software
- Decision-Making
- Marketing strategy
- Scheduling and Time-Tracking
- Relationship Building
- Client Relations
- Team Building and Motivation
- Orientation and training
- Creativity and Originality
- Critical Thinking
- Customer Service Management
- Inventory Management
Timeline
Department Sales Floor Supervisor
Lowes Home Improvment
01.2021 - 02.2024
Customer Service Supervisor
At Home Decor Superstore
05.2019 - 05.2020
Logistics Account Executive
Total Quality Logistics Inc.
01.2019 - 03.2019
Team Member
Planet Fitness
05.2018 - 12.2018
Maintenance Technician
Holiday Inn
06.2016 - 05.2018
No Degree - Creative Writing
Capital University
High School Diploma -
Westland High School