Alex Foree
Data Technician
Scottsdale,AZ
Summary
Intermediate Data Technician/Student with ability to review plans, write reports, research solutions and implement company procedures. Willingness to learn, ability to follow instructions and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cable Technician
Tel Tech Networks
01.2024 - Current
- Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Streamlined operations by organizing tools, materials, and workspaces for maximum efficiency.
- Exceeded client expectations with thorough testing procedures that ensured optimal performance of installed systems.
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both medical and business clientele.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Completed new connects, reconnects, disconnects, and service changes for medical and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and medical and commercial buildings.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Developed and implemented plans for installation of new networks and cabling systems.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
Data Center Technician
Midpoint Technology Group
04.2023 - 01.2024
- Dressed and labeled cables for easy identification and traceability.
- Installed and managed structured cabling infrastructure.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Identified and reported problem devices and replaced defective parts.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Communicated regularly with customers concerning data exchange and technology integration.
- Skilled at working independently and collaboratively in a team environment.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Designed action plans for internal process improvements based on recurring trends.
- Prepared functional and technical documentation data for warehouses.
- Mapped data between source systems and warehouses.
- Validated warehouse data structure and accuracy.
- Performed systems and data analysis using variety of computer languages and procedures.
- Proven ability to learn quickly and adapt to new situations.
Marketing Associate
Capital Fund 1
09.2021 - 11.2022
- Developed marketing strategies and resolved problems to drive sales.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Coordinated art and graphics creation for effective merchandising.
- Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content.
- Developed pre-season marketing plans to support department and divisional product strategies.
- Used multiple web-analytics data points to benchmark, measure and improve online campaign results.
- Initiated market research studies and analyzed findings.
- Executed plans and initiatives to increase efficiency.
- Increased brand awareness through targeted initiatives.
- Targeted both offline and online consumers by designing multi-pronged, comprehensive marketing strategy.
- Continually maintained and improved company's reputation and positive image in markets served.
- Leveraged analytics to drive business development, productivity and process improvement.
- Created and cultivated test and learn culture among CRM and digitization groups, creating and executing structured experimentations based on data-driven and market ideas.
- Increased customer engagement through social media.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
- Utilized content management system to post images and videos of company products online.
- Analyzed and reported social media and online marketing campaign results.
- Utilized social media marketing tools such as Hubspot, Facebook Ad Manager, and Google Tags Manager .
Marketing Coordinator
TTEC
01.2020 - 09.2021
- Organized logistics for marketing and proposal strategy meetings.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Stayed updated with latest marketing concepts and techniques.
- Collaborated with team members to help expand marketing channels.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Developed ads geared towards target demographics, monitoring results to improve marketing research and team campaign development.
- Managed team calendars and scheduled events for multiple staff members.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Tracked and reported on marketing campaign responses.
- Planned and executed internal and external marketing events.
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Optimized social media channels and web pages to improve SEO and usability.
- Improved social media reach by creating Facebook pages and debuting new marketing strategies targeting niche audience.
- Monitored ongoing SEO expenses in alignment with budget projections.
- Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
- Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms.
- Engaged social media audience by collaborating with graphic designers to develop viral content.
- Maintained current social media trends through attending professional conferences and webinars.
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
Tech Support Agent
Frontier Communications
07.2018 - 10.2019
- Trained and supported end-users with software, hardware and network standards and use processes
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Provided Tier 1 IT support to non-technical internal users personnel through desk-side support services
- Removed and replaced malfunctioning components to correct hardware problems
- Conducted in-depth product and issue resolution research to address customer concerns
- Submitted service tickets for equipment maintenance requests
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Evaluated and responded to incoming sales leads and requests for technical support assistance
Wendy's Crew Member
Wendy's
05.2017 - 01.2018
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Closely followed protocols for emergency situations, maintaining calmness and efficiency
- Conducted daily inspections, completed basic maintenance and performed minor repairs to keep gear and equipment in optimal condition
- Utilized all machinery and equipment while observing various safety precautions and practices
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
Education
High School Diploma -
Peoria High School
Peoria, AZ05.2018
Skills
- Customer service expert
- Technical issues analysis
- Workflow analysis
- Database Skills
- Application support
- Technical documents comprehension
- Network support
- Conflict resolution
- Java/C/C
- System analysis
- Excellent communication skills
- Email management software
- Ability to prioritize
- Marketing Analytics
- Monitoring Data Quality
- Data Analysis
Certification
- Associate in Facebook Marketing Certification - 4/17/2020
- Facebook Blueprint Certification - 8/17/2020
- Google Tags Certification - 4/15/2022
- OSHA 10 Outreach Training - 1/31/2024
- Boom Lift Certification - 1/26/2024
- Scissor Lift Certification - 1/26/2024
Timeline
Cable Technician
Tel Tech Networks
01.2024 - Current
Data Center Technician
Midpoint Technology Group
04.2023 - 01.2024
Marketing Associate
Capital Fund 1
09.2021 - 11.2022
Marketing Coordinator
TTEC
01.2020 - 09.2021
Tech Support Agent
Frontier Communications
07.2018 - 10.2019
Wendy's Crew Member
Wendy's
05.2017 - 01.2018
High School Diploma -
Peoria High School
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