Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Tafoya

Amarillo,TX

Summary

Radiography student with background in clerical/front desk reception and office manager experience. Strong technical proficiency with work history in doctors offices. In-depth knowledge of NextGen coupled with scanning and filing abilities. Proven history of verifying insurances and billing.

Overview

13
13
years of professional experience

Work History

Bartender

Slims Pool Palace
Amarillo, TX
08.2023 - 09.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Front Office Lead (Manager)

Amarillo Medical Specialists
Amarillo, TX
09.2021 - 05.2023
  • Responded to messages and emails to the office and transferred correspondence.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Drafted professional business documents, spreadsheets and correspondence.

Front End Restaurant Manager

Four Points Bar And Grill
Amarillo, TX
10.2021 - 09.2022
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Created detailed reports on weekly and monthly revenues and expenses.

Manager/Bartender

X Bar steakhouse
Amarillo, TX
10.2020 - 07.2021
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports for management.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.

Front Desk Receptionist

Amarillo Pediatric Clinic
Amarillo, TX
06.2020 - 01.2021
  • Verify insurance
  • File all charts in the computer and sort documents.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Entered data in nextgen software to keep records of patients information.
  • Managed more than 100 incoming calls per day.
  • Maintained financial records to verify timely clearance of credit and debit activities.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Pulled and organized requested documentation.

Front Desk Receptionist

Dr. John Young
Amarillo, TX
10.2019 - 06.2020
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.

Marketing Manager

Teddy Jack's Hub City Grill
Amarillo, TX
08.2018 - 10.2019
  • Keep up with sales
  • Visit local businesses to promote catering and dine to donates
  • Plan and coordinate dine to donate events.
  • Exceeded sales and profit goals by supervising marketing and planning activities.
  • Researched market competitors to identify potential new products and service opportunities.
  • Coordinated and managed major proposal processes from initiation to implementation.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
  • Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.

Marketing Manager

Bubba's
Amarillo, TX
01.2016 - 07.2017
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for Amarillo market to maximize outreach.
  • Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
  • Developed, maintained and deepened strategic partnerships with agencies and vendors.
  • Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.

Promotional Model

Cindy Kay Models
Amarillo, TX
01.2012 - 05.2017
  • Maintained cheerful and upbeat attitude to engage and satisfy customers.
  • Applied communication skills and marketing knowledge to promote products and make sales.
  • Provided customers with samples and product demonstrations.
  • Set up and managed booths at trade shows and businesses.
  • Prepared display tables and attractive product arrangements.
  • Upheld high standards of professionalism in high-stress environments.
  • Arrived early for shoots to give extra time for hair, makeup and styling.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Education

High School Diploma -

Amarillo High School
Amarillo, TX
05.2005

Associate Degree in Nursing - Nursing

Amarillo College
Amarillo, TX
08.2023

Skills

  • Experience with Excel, Microsoft word, Spreadsheet and Powerpoint
  • 10-key
  • Short hand
  • Alcohol ordering
  • HIPAA guidelines
  • Front desk operations
  • Referral verification
  • Technologically savvy
  • Records maintenance
  • Telephone etiquette
  • Proficient in nextgen, ecw, spreadsheets
  • Records management
  • Patient callbacks
  • Organizational skills
  • Problem resolution
  • Critical thinking
  • PPE use
  • Working collaboratively

Timeline

Bartender

Slims Pool Palace
08.2023 - 09.2024

Front End Restaurant Manager

Four Points Bar And Grill
10.2021 - 09.2022

Front Office Lead (Manager)

Amarillo Medical Specialists
09.2021 - 05.2023

Manager/Bartender

X Bar steakhouse
10.2020 - 07.2021

Front Desk Receptionist

Amarillo Pediatric Clinic
06.2020 - 01.2021

Front Desk Receptionist

Dr. John Young
10.2019 - 06.2020

Marketing Manager

Teddy Jack's Hub City Grill
08.2018 - 10.2019

Marketing Manager

Bubba's
01.2016 - 07.2017

Promotional Model

Cindy Kay Models
01.2012 - 05.2017

High School Diploma -

Amarillo High School

Associate Degree in Nursing - Nursing

Amarillo College

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Alex Tafoya