Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Talbot

Edmond,OK

Summary

Professional with experience in B2B business development and account management. Adept at building and maintaining strong client relationships, driving revenue growth, and identifying new business opportunities. Strong focus on teamwork and achieving results, adaptable to changing needs. Skills include strategic planning, customer relationship management, and effective communication. Known for reliability and results-oriented approach.

Overview

12
12
years of professional experience

Work History

Account Manager - B2B Business Development

Paycom
11.2023 - Current
  • Leveraged advanced analytical tools for insightful trend forecasting, supporting strategic planning efforts at the organizational level using the Paycom product.
  • Identified opportunities for automation within key business processes, reducing manual effort and increasing operational efficiency.
  • Conducted detailed gap analysis to identify areas of improvement in existing processes, leading to increased productivity.
  • Facilitated requirement gathering sessions with stakeholders, ensuring clear communication of project objectives and goals.
  • Improved overall project efficiency by identifying and implementing process improvements in the business analysis phase.
  • Established strong relationships with clients through regular status updates and addressing concerns, resulting in increased customer satisfaction.
  • Enhanced team collaboration with cross-functional departments to streamline project workflows and achieve desired outcomes.
  • Analyzed business developments and monitored market trends.

Food and Beverage Supervisor

Target
07.2022 - 11.2023
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery by increasing our service score from last in the district group to first.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques. This lead to an increase of sales from an average of 30%.

Barista

Target
03.2022 - 07.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Cake Decorator/Deli Production Expert

Target
05.2019 - 03.2022
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events (20% average increase in sales).
  • Managed material inventory and ordered new materials when needed.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.

Owner

Victory Chocolates
12.2018 - 01.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations and worked to develop recipes and products that matched the market demand.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Online Tutor

TutorMe (1099 Employee)
09.2016 - 05.2019
  • Established strong rapport with students, fostering a positive and motivating learning environment.
  • Enhanced student comprehension by implementing engaging and interactive online tutoring sessions.
  • Analyzed student progress to adjust lesson planning for improvement.
  • Utilized various online platforms and tools to deliver effective tutoring services for remote learners.

Culinary Instructor

Platt College
08.2018 - 12.2018
  • Implemented individualized learning strategies, accommodating diverse learning styles and fostering student success.
  • Evaluated student performance fairly through practical exams, written assessments, and class participation.
  • Course List Responsibility: meat, poultry, and fish fabrication and identification (Skills II), international cuisine, cost control, menu planning, nutrition, garde manger, baking and pastry.
  • Streamlined inventory management processes for instructional supplies, reducing waste while maintaining cost efficiency.
  • Maintained a clean, safe, and well-organized classroom environment conducive to effective learning experiences.
  • Assisted students in developing strong portfolios showcasing their culinary skills for future job opportunities.

Editor-in-Chief

Culinary Institute of American - La Papillote
01.2018 - 06.2018
  • Developed publication website, blogs and social media presence.
  • Increased readership through strategic content planning and audience engagement techniques.
  • Maintained open lines of communication between a team of 25 volunteers and university staff to ensure seamless collaboration on cross-functional initiatives.
  • Optimized online presence by implementing SEO best practices in articles and website design elements.

Baking and Pastry Intern

Disney Parks and Resorts
08.2017 - 12.2017
  • Learn and prepare anywhere from 200-1,000 desserts, pastries, and danishes daily.
  • Work on the hurricane ride-out crew during Hurricane Irma to prepare meals for guests during emergency situations.
  • Perform daily walks to ensure the food safety and work practices policies are properly followed.
  • Help train cast members on stations that I mastered.

Social Media Marketing Manager and Consultant

Talbot Services Corp
01.2013 - 08.2017
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
  • Increased website traffic through effective content creation and search engine optimization strategies.
  • Maintained a consistent brand voice across all channels, fostering trust among followers and customers.
  • Collaborated with cross-functional teams to develop cohesive marketing plans and messaging.

Teaching Assistant

Oklahoma State University, 250 McElroy Hall
01.2015 - 05.2016
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported restaurant maintenance and upkeep, food safety environment, and materials.
  • Oversaw a team of 50-60 national and international students in a restaurant setting.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.

Manager in Training, Intern

Coolgreens
05.2015 - 08.2015
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.

Education

Associate of Arts - Baking And Pastry Arts

Culinary Institute of America
Hyde Park
06-2018

Bachelor of Science - Hospitality And Tourism Management

Oklahoma State University
Stillwater, OK
12-2016

Skills

  • CRM proficiency
  • Verbal and written communication
  • Data-driven decision making
  • Budget management
  • Strategic account development
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Team building
  • Sales targeting

Timeline

Account Manager - B2B Business Development

Paycom
11.2023 - Current

Food and Beverage Supervisor

Target
07.2022 - 11.2023

Barista

Target
03.2022 - 07.2022

Cake Decorator/Deli Production Expert

Target
05.2019 - 03.2022

Owner

Victory Chocolates
12.2018 - 01.2020

Culinary Instructor

Platt College
08.2018 - 12.2018

Editor-in-Chief

Culinary Institute of American - La Papillote
01.2018 - 06.2018

Baking and Pastry Intern

Disney Parks and Resorts
08.2017 - 12.2017

Online Tutor

TutorMe (1099 Employee)
09.2016 - 05.2019

Manager in Training, Intern

Coolgreens
05.2015 - 08.2015

Teaching Assistant

Oklahoma State University, 250 McElroy Hall
01.2015 - 05.2016

Social Media Marketing Manager and Consultant

Talbot Services Corp
01.2013 - 08.2017

Associate of Arts - Baking And Pastry Arts

Culinary Institute of America

Bachelor of Science - Hospitality And Tourism Management

Oklahoma State University

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Alex Talbot