Alex Talley
Shelbyville,TN
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
5
5
years of professional experience
Work History
General Manager
Better Days Diner
Lewisburg, TN
11.2023 - Current
- Developed strong vendor relationships to secure competitive pricing on supplies and materials for improved procurement.
- Established and maintained effective communication with staff members, ensuring efficient operations. Ensured compliance with local health department regulations for food safety standards, conducting routine audits of internal controls to maintain accurate financial records. Implemented disciplinary measures through verbal and written warnings to address employee issues.
- Managed inventory levels and implemented corrective action plans to reduce long-term expenses.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Managed daily opening, closing, and shift change procedures to uphold operational standards. Assigned tasks and goals to team members. Oversaw kitchen staff's activities to ensure adherence to health and safety regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized regular employee meetings focusing on performance evaluation and identifying areas for growth, while also overseeing employee performance monitoring and providing constructive feedback. Efficiently managed kitchen staff schedules in alignment with budget guidelines.
- Analyzed customer feedback surveys to identify areas for improvement in the food service department.
- Designed and implemented staff schedules to guarantee sufficient coverage during peak hours. Managed precise records of food inventory, supplies, and equipment. Enforced adherence to company's guidelines on food safety, quality assurance, and sanitation.
- Performed regular quality checks to ensure high standards of food preparation and service. Ensured compliance with health and safety regulations, creating a clean and safe dining environment. Managed inventory and assigned tasks to staff for cleaning and restocking.
- Trained new employees on restaurant policies, procedures, and customer service standards.
General Manager/Area Operations Manager
Hwy 55 Burgers Shakes & Fries
Shelbyville And Lewisburg, TN
07.2019 - 11.2023
- Developed strong vendor relationships to secure competitive pricing on supplies and materials for improved procurement.
- Developed teams in over 8 locations in Tennessee.
- Developed side work procedures,that adhere to state health regulations, implemented franchise wide.
- Networked with local radio stations, for advertisement through the Covid-19 pandemic, to maintain sales during a detrimental time for the service industry.
- Networked with locals to drive sales and customer loyalty.
- Coordinated large and small scale catering off and on site.
- Secured sponsorships with local travel ball and school teams to promote business awareness and drive sales.
- Established and maintained effective communication with staff members, ensuring efficient operations. Ensured compliance with local health department regulations for food safety standards, conducting routine audits of internal controls to maintain accurate financial records. Implemented disciplinary measures through verbal and written warnings to address employee issues.
- Managed inventory levels and implemented corrective action plans to reduce long-term expenses.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Managed daily opening, closing, and shift change procedures to uphold operational standards. Assigned tasks and goals to team members. Oversaw kitchen staff's activities to ensure adherence to health and safety regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized regular employee meetings focusing on performance evaluation and identifying areas for growth, while also overseeing employee performance monitoring and providing constructive feedback. Efficiently managed kitchen staff schedules in alignment with budget guidelines.
- Analyzed customer feedback surveys to identify areas for improvement in the food service department.
- Designed and implemented staff schedules to guarantee sufficient coverage during peak hours. Managed precise records of food inventory, supplies, and equipment. Enforced adherence to company's guidelines on food safety, quality assurance, and sanitation.
- Performed regular quality checks to ensure high standards of food preparation and service. Ensured compliance with health and safety regulations, creating a clean and safe dining environment. Managed inventory and assigned tasks to staff for cleaning and restocking.
- Trained new employees on restaurant policies, procedures, and customer service standards.
Education
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05-2019
Skills
- Advertising and marketing
- Operations Oversight
- Staff Supervision & Schedule Management
- Customer Relationship Management
- Vendor Sourcing
- P&L Management
- Quality Management & Improvement
- Expense Control
- Business Development
- Team training and development
- Human Resources Management
- Leadership
- Labor Cost Controls
- Operations Management
- Supply Ordering
- Inventory & Kitchen Management
- High-volume dining
- Health Code Compliance
- Waste Reduction
- BOH Operations
- Multitasking and Organization
- Kitchen Equipment Maintenance
- Safe Food Handling
- Order Accuracy
References
References available upon request.
Timeline
General Manager
Better Days Diner
11.2023 - Current
General Manager/Area Operations Manager
Hwy 55 Burgers Shakes & Fries
07.2019 - 11.2023
High School Diploma -
Shelbyville Central High School