Alexander Tate
Summary
Encouraging General Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training practices, monitoring morale, and developing new team building activities to enhance employee engagement and increase team performance
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Firehouse Subs
09.2023 - Current
- Responsible for the entire growth, profit, marketing, and performance of the restaurant
- Led the development, growth, and training of all employees from crew members to potential management
- Upheld all of Firehouse Subs operational standards to the highest degree including service goal times, SteriTech cleaning standards, and training standards
- Responsible for the hiring and termination of all crew members and management
- Creates a schedule for all crew members and management to create a profitable balance between sales, cost of goods, and labor costs
- Accurately count a weekly inventory of all product eliminating variances to less than 0.5% of variance
- Introduced new methods, practices, and systems to reduce turnaround time.
- Submit weekly payroll for all crewmembers including distributing a tipshare amongst crew members based off of hours worked for that day
- Onboard all crewmembers using NCR back office, Hotschedules, Tortal, and the Paycom app
- Acts as the manager on duty for opening or closing the restaurant, handling all cash in and out of the restaurant
- Handle all crew performance reviews and pay raises
- Perform as an exemplary crew member in all positions.
Restaurant Manager
Raising Cane's
07.2021 - 09.2023
- Responsible for overseeing the production, and distribution of quality chicken finger meals
- Create a fun, welcoming culture throughout the restaurant
- Influence a sense of urgency and quality to ensure customer satisfaction and monitor results using MarketForce reporting surveys and Mystery shoppers
- Oversees the programs that train advanced crew members and develop future leaders for the company
- Ensure the integrity of the restaurant by submitting work orders or manually fixing any broken or damaged equipment
- Handle all cash in and out of the restaurant, and documenting any transactions
- Send detailed reports every day about the restaurants performance by using Microsoft office applications including excel, teams, and Outlook
- Developed the restaurant into a Certified Training Restaurant and began the training of other salaried management or area leaders
- Maintain an active presence in the local community arranging marketing events, donations, and coordinating events in the restaurant
- Creating schedules involving 45+ Crew members balancing projected labor versus forecasted labor and ensuring the schedule remains 3 weeks in advance
- ServSafe Certified.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Sous Chef
College Fresh
08.2020 - 08.2021
- Prepare and coordinate a menu consisting of 3 meals a day with multiple side options including any substitutions for common dietary restrictions for up to or in excess of 200 members
- Order shipments of product necessary for the menu that week
- Ensure the cleanliness of the kitchen is upkept and appliances were maintained (Gas stove, Convection Oven, Steamer, Char-grill, and proper knife safety and maintenance)
- Managed up to 2 servers/dishwashers ensuring proper service and cleanliness was followed
- Organize and place product in a productive manner to maintain a proper inventory
- Work directly with hazardous chemicals and ensure all were used and stored properly
- Prevented cross contamination of food allergens or other food borne illnesses.
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with staff members to create meals for large banquets.
Tool Room Attendant
ParFab Field Services
10.2018 - 05.2019
- Maintained, repaired, and checked in/out tools necessary for other projects while working on the US Methanol refinery
- Organized and inventoried weekly of all power tools, hand tools, safety equipment, and other consumable goods
- Ensured all PPE was kept in good condition
- Supported other roles when necessary, including flagging for forklifts or other large vehicle such as cranes, or ensuring all crane equipment was within OSHA standards
- Responsible for being a confined space hole watch, ensuring all people in and out of the work area were accounted for and all safety measures were in place
- Proficient with hand tools and power tools, including some specialty tools such as Oxy-acetylene torches, and arc welders.
- Kept inventory of hand tools and gauges calibrated for use.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Tracked excess materials and coordinated returns of damaged or unused items to vendors.
- Sorted and delivered materials to different work areas and staff.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Certified Trainer/Bird Specialist
Raising Cane's
05.2017 - 10.2018
- Coordinate with other crew members to provide quick, efficient, and concise direction leading to the production of product
- Used both the MICROS and ALOHA cash register systems to accurately count money, give change, and keep an accurate balance inside the register
- Operated over fryers to ensure the delivery of a quality chicken finger
- Ensured proper plating of meals was followed and kept a high standard of work
- Trained newly hired crew members in all crew positions throughout the restaurant, ensuring proficiency in each position
- Delegated tasks down to other crew members as a shift lead in order to alleviate duties from the manager and keep the production of hot, fresh meals going.
Education
High school diploma -
Putnam City North High School
Oklahoma City, OK05.2016
Skills
- Leadership
- Knife skills
- Microsoft Office
- Aloha POS
- Micros POS
- Food Safety
- Restaurant Management
- Mathematical aptitude
- Staff training
- Schedule management
- Forecasting
- Labor cost analysis
- Event marketing
- Catering
- Event Planning
- Profit & Loss
- Inventory management
- Recruiting
- Quality Management
- Staff Supervision
Certification
ServSafe
Timeline
General Manager
Firehouse Subs
09.2023 - Current
Restaurant Manager
Raising Cane's
07.2021 - 09.2023
Sous Chef
College Fresh
08.2020 - 08.2021
Tool Room Attendant
ParFab Field Services
10.2018 - 05.2019
Certified Trainer/Bird Specialist
Raising Cane's
05.2017 - 10.2018
High school diploma -
Putnam City North High School