Alex Taylor
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic IT Engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of troubleshooting and training in maintenance skills. Motivated to learn, grow and excel in telecommunications industry.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Engineering position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Telecommunications Engineer
Sierratel
05.2016 - 08.2021
- Managed, tracked and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Escalated emergency technical issues beyond scope to maintain optimum up-time.
- Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks that increased customer base 7%.
- Collaborated with vendors to select and install product or service to optimize network performance and uptime.
- Coordinated installation of new users and relocations of existing users that increased revenue approximately 10%.
- Worked closely with network administrators and server engineers to deliver quality service.
- Integrated large-scale data, voice and video networks for use in multi-site installations.
NOC Support Engineer
Sierratel
12.2007 - 05.2013
- Identified and categorized equipment issues, responding to over 50 customer calls-for-service to maintain NOC effectiveness.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Coordinated and documented preventive, proactive and corrective maintenance requirements.
- Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure.
- Managed and monitored installed systems for highest level of availability.
- Oversaw development and maintenance of organization computer systems and intranet.
Telecommunications Technician
Sierratel
02.2001 - 12.2007
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces that increased customer base by 5%.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users that increased revenue by 10%.
- Set up networks and computers for business and residential customers with maximum satisfaction.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Electronics And Telecommunications
Njala University
Henry Street, Freetown, Sierra Leone.06.2016
Skills
- Network Maintenance and Repair
- Network Hardware and Software
- Engineering Team Supervision
- Network Applications
- Operation Monitoring
- Switches and Routers
- Telecommunications Systems
- Monitoring Recovery
Certification
- Higher Diploma: Computer Hardware and Electronics - 2009 - 2013.
- Certificate: Fibre Optic Network Access And Fibre Cable Concepts - 15 - 18 October 2012.
- Certificate: Marketing And Pricing of NGN's (Next Generation Network). 15 - 19 November 2010.
- Certificate: Introduction to Computer Hardware and Wireless Networking. February 8th, 2007.
- Technician Diploma: Telecommunication and Electronics Engineering, (C&G) City & Guilds. August 2002.
- Technician Certificate: Telecommunication and Electronics Engineering, (C&G) City & Guilds. July 1999.
Timeline
Telecommunications Engineer
Sierratel
05.2016 - 08.2021
NOC Support Engineer
Sierratel
12.2007 - 05.2013
Telecommunications Technician
Sierratel
02.2001 - 12.2007
Bachelor of Science - Electronics And Telecommunications
Njala University